Customer Service Specialist (Entry-Level)

About Flexii
 Flexii runs a flexible workforce platform in Taiwan. Stores post shifts. Workers pick them up.
What You’ll Do
 You will be the first point of contact for our customers. Day to day, that looks like:

• Answering customer inquiries by phone, email, and live chat
• Working out what the customer needs and fixing routine problems
• Keeping accurate records of every interaction in our CRM
• Passing complex issues to the right team and following up until they are resolved

What We’re Looking For
 Must have

• Bachelor’s degree
• Strong verbal and written communication skills
• Proficiency in Mandarin, and intermediate English
• Able to handle several tasks at once and manage your time in a fast-paced environment
• Comfortable with computer applications, and willing to learn CRM software

Nice to have

• Experience with Zendesk or similar helpdesk/CRM tools

Please note: Due to the high volume of applications, we unfortunately can’t get back to every one of you and only successful applicants will be contacted. When you share your details with us, we consider this as consent for us to use your data during the application process. At the moment, Flexii is not in a position to sponsor work visas so you have to be eligible to work legally in the country where we are hiring.

Other benefits will be based on Taiwan Employment laws.