Senior Account Manager 資深客戶營運經理

inline

工作內容

inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace. 

 

We're looking for an aggressive, high-energy, and result-driven account manager, who enjoys challenges and growth in a fast moving environment.  As a Senior Account Manager, you will work closely with restaurant partners, customer support team, , revenue ops, product, sales, marketing and operations to manage and optimize restaurant relationships and provide maximum value for both inline and its clients.

If this sounds like you, read on!

You will DO:

  • Regular communication with partner restaurants. Activate set of services (TMS, food ordering, key integration partnerships rollout, and other addons) to revenue growth; 

  • Meet or exceed goals for account retention, satisfactory, and adaption;

  • Develop churn indicators, plan and execute rescue strategy, and revamp account care flow

  • Build, enhance, and execute long term client relationships and communication at the C-level, with key executives, key decision-makers and influencers

  • Act as a trusted advisor to senior executives within the client’s organization

 

條件要求

  • 3+ years of proven experience in B2B sales, account management, strategy, operations, and startup or related experience

  • Creative mindset that enjoys experimentation and is willing to take bold bets despite risk of failure

  • Project manager who can create meticulously detailed execution plans for large-scale projects and then deliver them to plan regardless of any surprises or ambiguity along the way

  • Data-driven approach to decision making and sound business judgment to determine project performance and financial viability, grounded in analytical thinking

  • Great collaborator and someone who proactively partners across teams while holding them accountable for business results

  • Strong communication skills; ability to distill complex data sets into simple and digestible takeaways for senior leaders and managers

  • Data-driven decision making mentality, sound business judgment, and the ability to back your analysis up with meaningful analytical thinking

  • Strong Excel and data management skills

  • Self-motivated, works independently and possess strong organization and time management skills

  • A "driver" personality - bias toward action and master disambiguator/simplifier - constantly pushing toward clarity and execution

公司福利

【公司設備/環境類】
- 提供 15/13" Macbook Pro 或 Air + iPad [產品團隊]
- 升降桌,讓員工自由調整工作模式
- 免費享用不盡的零食櫃與膠囊咖啡(我們還有啤酒 tap) 。
- 寬敞明亮的辦公室在華山文創區附近,交通方便,綠意盎然顧眼睛
- 扁平化組織結構,不設限個人發展空間

【獎金/休假/活動類】
- 年終獎金、業績獎金
- 不定期的團隊戶外活動及人氣餐廳聚餐
- 年節活動如過年尾牙、中秋烤肉等
- 到職立即享有10 天的休假,依據年資增加休假天數

薪資範圍

NT$ 50,000 - 70,000 (月薪)

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