inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Vancouver, and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace.
We’re looking for a passionate Customer Success to join us, who enjoys problem solving, optimizing support flow, owning defect analysis, and building and maintaining relationship with the customers. You will be crafting the creativeness and simplicity into inline’s success.
- Handle customer requests, questions, and complaints on a variety of support channels
- Keep track of customer expectations and recurring issues.
- Build and maintain quality and issue reporting system.
- Proactively reach out to customers to help them get value from the inline service
- Proactively build on relationships with customers to coach restaurant staff in how to use new or complex inline features
- Build a sustainable and mutually beneficial relationship between customers and inline.
- 2+ years experience in product training and training material setups, or hosting seminars and events
- Demonstrated time management and organizational skills with the ability to multitask and prioritize based on the needs of the changing business of inline
- You have a pleasant, personable manner - people like working with you
- You thrive in a fast-paced environment with well-defined goals, but ambiguity on how to get there
- You are a logical thinker and data-driven, who naturally looks to build efficient processes where there are none
- Excellent written, verbal communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for diverse customer needs at scale.
- Strong ownership and willing to put in the extra effort to make the business successful.
- Flexibility and willingness to travel
Experience in restaurant operations or similar environments will be highly preferred
QA experience from a software or hardware company will be highly preferred as well
People management experience is a plus.
Cantonese ability will be a huge plus but not a must
Good command in English
【公司設備/環境類】
- 提供 15/13" Macbook Pro 或 Air + iPad [產品團隊]
- 升降桌，讓員工自由調整工作模式
- 免費享用不盡的零食櫃與膠囊咖啡（我們還有啤酒 tap) 。
- 寬敞明亮的辦公室在華山文創區附近，交通方便，綠意盎然顧眼睛
- 扁平化組織結構，不設限個人發展空間
【獎金/休假/活動類】
- 年終獎金、業績獎金
- 不定期的團隊戶外活動及人氣餐廳聚餐
- 年節活動如過年尾牙、中秋烤肉等
- 到職立即享有10 天的休假，依據年資增加休假天數
