This CSX position is a combined role of researching, prospecting, and converting sales qualified leads (SQLs) to billable accounts. Not particularly required to travel, s/he is an integral part of Client Success Division (CSD), incentivized by account acquisition and revenue contribution set as goals.
Based on an overarching business strategy, the candidate will study potential leads and a variety of other resources including (but not limited to) Linkedin, Pitchbook to identify SQLs on a monthly basis. S/he owns the SQLs, local or international, to segment and more importantly, prospect them. In a systematic approach to a client success journey, the professional proactively uses emails, phones, social media, Zoom and/or any other online & offline means at work or from home to address SQLs’ pain points and Patentcloud’s benefits, and to offer trials and demos when interested, and then to quote competitively as per the needs. The ultimate goal is to bring in as many new accounts in a timely fashion.
S/he will work at hours best suitable to the prospects, who may locate in Asia, USA, or other places as InQuartik's business grows.
Internally, the talent will also act as an assisting partner to the Manager and the team leader of CSX to do some other administrative work related to sales and ad-hoc assignments. S/he may also contribute to CSD’s efforts, such as creating Service Alerts and updating the Help Center, both of which are done in primarily English and Chinese.
Cross-functionally, the talent will work with Client Success Relationship (CSR) and Client Success Support (CSS) on trial account set-ups and demos during prospecting, as well as onboarding and account management when the prospects are converted as bill accounts. In addition, s/he will feed customer inquiries directly to CSS, and sometimes to other internal members for immediate assistance and improvement.
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