- Participate in implementation of HCM* system, support or host relevant training and workshops.
- Collect and convert business requirements into functional and technical requests.
- Identify system performance gaps, and develop and implement solutions.
- Analyze, troubleshoot, and resolve complex issues reported by end-users via research, testing and scenario re-creation.
- Develop testing plans and project plans for upgrades/new functionality.
- Write end-user documentation and quick guides.
- Other People Operations duties as assigned.
*HCM stands for Human Capital Management
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 3-5 years working experience in the software industry or Human resource field.
- 3-5 years in a partner-facing role (e.g., Customer Service, Sales, Consulting).
- General knowledge of project plans.
- Be able to work with little supervision.
- Be able to communicate with all-level employees and external stakeholders
- Ability to understand technology quickly through given instructions and self-directed learning.
- Organized and detailed-oriented.
Preferred qualifications
- Bachelor’s or Master’s degree in Information Management.
- Experience in the full-function Human Resources services.
- Strong performance in a position with a focus on analytical thinking and sophisticated communication skills.