You are responsible for
- Pro-active approach to service quality, mitigation partner and customer testing and trouble shooting
- To carry out further diagnosis & isolate on immediate attack events and do an escalation and notification if necessary
- DDoS or CC attack event analysis, report writing and presentation.
- Technical support and ticket handling
- Write technical documents such as console handbook, routine operational handbook, etc.
- 3+ years of customer-facing technical support experience
- Knowledge in: DNS, TCP/IP, HTTP, SSL, Caching
- Familiarity with Linux and enjoy using CLI
- Extensive experience troubleshooting DNS, Web and networking-related issues
- Highly service-oriented and experience working in a support role
- Positive personality and good communication skills
- Good troubleshooting and problem solving skills
- Plenty of time off
- Stocked kitchen
- Afternoon tea every week
- Employee morale events
- Fun and relaxing workspace
- Annual company trips
- Professional development
- Make an impact since day one
- Work with the brightest
- Vibrant & transparent culture
