Customer Success Associate - Product Operations

SHOPLINE TEAM

工作內容

What you’ll be doing

  • Responsible for monitoring the quality and stability of SHOPLINE products
  • Be an expert in the health and quality of SHOPLINE products.
  • Monitor and analyze merchant reports for feedback and bug-related trends
  • Leverage product expertise to investigate, triage and resolve issues with Product, Engineering, Customer Success, and front-line teams
  • Define processes to support front-line teams in investigations to improve user experience
  • Separate merchant confusion from bugs, advise the front-line teams on how to accomplish the merchants' desired outcome
  • Identify user experience themes, prioritize issues, and communicate key takeaways to Product and Engineering to shape product direction
  • Partner with cross-functional teams such as Product, Customer Success, Engineering and more, to improve product quality and resources that help scale support & operations workflows
  • Conduct analysis to understand and illustrate merchant sentiments and needs.

條件要求

Who you are

  • University graduate with at least 2-3 years of working experience preferably in eCommerce, especially in the area of delivery and payment.
  • Experience of tech environment and/ or startup environment will also be considered.
  • Experience resolving and communicating about issues with both technical and non-technical audiences
  • Excellent communication and interpersonal skills
  • Experience working with cross-functional teams
  • Adaptive. Capable of thriving in ambiguity, and fast-paced environment
  • Self-motivated and consistently willing to exceed own expectations
  • Ability to multitask. You can handle several different tasks at different stages at once and are able to prioritize by importance
  • High attention to details, with great organization and coordination skills

員工福利

法定項目

勞保、健保、特別休假、勞退、婚假

其他福利

1. 彈性工作時間 / Flexible work hours
2. 彈性工作地點 / Flexible work location
3. 第一年即享有15天年假 / First year 15 days of annual leave
4. 生日假 / Birthday leave
5. 給薪病假 / Full pay sick leave
6. 給薪家庭照顧假 / Paid family care leave
7. 產假90天 / Maternity leave 90 days
8. 陪產假10天 / Paternity leave 10 days
9. 公司贊助彈性福利 / Company sponsored SHOPLINEFlex
10. 每季部門聚餐補助 $1,000 / Company sponsored quarterly team dinner
11. 平等的公司成員架構 / Flat team structure
12. 優質薪資待遇 / Competitive salary package
13. 有機會驅動產品導向,只要你有好的想法! / Ability to drive product direction

薪資範圍

面議(經常性薪資達4萬元)

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