Job Description
【What you’ll be doing】
- Responsible for monitoring the quality and stability of SHOPLINE products
- Be an expert in the health and quality of SHOPLINE products.
- Monitor and analyze merchant reports for feedback and bug-related trends
- Leverage product expertise to investigate, triage and resolve issues with Product, Engineering, Customer Success, and front-line teams
- Define processes to support front-line teams in investigations to improve user experience
- Separate merchant confusion from bugs, advise the front-line teams on how to accomplish the merchants' desired outcome
- Identify user experience themes, prioritize issues, and communicate key takeaways to Product and Engineering to shape product direction
- Partner with cross-functional teams such as Product, Customer Success, Engineering and more, to improve product quality and resources that help scale support & operations workflows
- Conduct analysis to understand and illustrate merchant sentiments and needs.
Requirement
【Who you are】
- University graduate with at least 2-3 years of working experience preferably in eCommerce, especially in the area of delivery and payment.
- Experience of tech environment and/ or startup environment will also be considered.
- Experience resolving and communicating about issues with both technical and non-technical audiences
- Excellent communication and interpersonal skills
- Experience working with cross-functional teams
- Adaptive. Capable of thriving in ambiguity, and fast-paced environment
- Self-motivated and consistently willing to exceed own expectations
- Ability to multitask. You can handle several different tasks at different stages at once and are able to prioritize by importance
- High attention to details, with great organization and coordination skills
Benifit
Benifit
Benifit
1. 彈性工作時間 / Flexible work hours
2. 彈性工作地點 / Flexible work location
3. 第一年即享有15天年假 / First year 15 days of annual leave
4. 生日假 / Birthday leave
5. 給薪病假 / Full pay sick leave
6. 給薪家庭照顧假 / Paid family care leave
7. 產假90天 / Maternity leave 90 days
8. 陪產假10天 / Paternity leave 10 days
9. 公司贊助彈性福利 / Company sponsored SHOPLINEFlex
10. 每季部門聚餐補助 $1,000 / Company sponsored quarterly team dinner
11. 平等的公司成員架構 / Flat team structure
12. 優質薪資待遇 / Competitive salary package
13. 有機會驅動產品導向,只要你有好的想法! / Ability to drive product direction
Salary Range
Negotiable (Above 40K TWD)