客戶規劃顧問-產品營運 Merchant Success Associate-Product Operations

SHOPLINE 全球智慧開店平台，是提供品牌一舉創建、管理線上與線下商店的一站式智慧開店服務。

以品牌電商架站平台為核心，整合網站設計、商品管理、金物流服務以及行銷導流工具，為賣家提供簡單、好上手的架站服務，是亞洲最大的網路開店平台，此外，SHOPLINE 也提供跨境、O2O 虛實整合、POS 系統等全通路解決方案。自 2013 年創辦以來，全球已經有超過 150,000 個品牌使用 SHOPLINE 的服務成功開店，讓 SHOPLINE 成為在亞洲市場的行業領軍者。

SHOPLINE 創新的服務與國際化的團隊專注為品牌賣家打造最好的產品，於 2014 年獲選加入矽谷著名初創育成機構 500startups 孵育計畫，是香港多年來第二間加入的團隊，更在 2016 年選入阿里巴巴集團的香港創業基金首批三家名單，並在 2019 年初，獲得了最新一輪的資金挹注。

我們保有外商的制度福利與新創公司的彈性，你還等什麼！
歡迎對 startup 有熱誠的人才加入我們的頂尖團隊！

【What you'll be doing】

• Responsible for monitoring the quality and stability of SHOPLINE products

• Be an expert in the health and quality of SHOPLINE products.

• Monitor and analyze merchant reports for feedback and bug-related trends

• Leverage product expertise to investigate, triage and resolve issues with Product, Engineering, Merchant Success, and front-line teams

• Define processes to support front-line teams in investigations to improve user experience

• Separate merchant confusion from bugs, advise the front-line teams on how to accomplish the merchants' desired outcome

• Identify user experience themes, prioritize issues, and communicate key takeaways to Product and Engineering to shape product direction

• Partner with cross-functional teams such as Product, Merchant Success, Engineering and more, to improve product quality and resources that help scale support & operations workflows

• Conduct analysis to understand and illustrate merchant sentiments and needs.

【Who you are】

• University graduate with at least 2-3 years of working experience preferably in eCommerce, especially in the area of delivery and payment.

• Experience in the tech environment and/ or startup environment will also be considered.

• Experience resolving and communicating about issues with both technical and non-technical audiences

• Excellent communication and interpersonal skills

• Experience working with cross-functional teams

• Adaptive. Capable of thriving in ambiguity, and fast-paced environment

• Self-motivated and consistently willing to exceed own expectations

• Ability to multitask. You can handle several different tasks at different stages at once and are able to prioritize by importance

• High attention to details, with great organization and coordination skills

1. 彈性工作時間 / Flexible work hours
2. 彈性工作地點 / Flexible work location
3. 第一年即享有15天年假 / First year 15 days of annual leave
4. 生日假 / Birthday leave
5. 給薪病假 / Full pay sick leave
6. 給薪家庭照顧假 / Paid family care leave
7. 產假90天 / Maternity leave 90 days
8. 陪產假10天 / Paternity leave 10 days
9. 公司贊助旅遊補助 / Company sponsored trips
10. 公司贊助訓練補助 / Company sponsored Training
11. 每季部門聚餐補助 $1,000 / Company sponsored quarterly team dinner
12. 平等的公司成員架構 / Flat team structure
13. 優質薪資待遇 / Competitive salary package
14. 有機會驅動產品導向，只要你有好的想法！ / Ability to drive product direction