About the job :
We are looking for a Service Program Manager to ensure customers received the best service all over the world. The Service Program Manager understands the service per customers' needs and requirements and be able to coordinate with the global service network to service our customers. Your responsibilities will include managing and expanding (based on business requirement) the global service network and service business design and administration.
To be successful as a Service Program Manager, you should have excellent communication skills, service business plan experiences and good collaboration with teams to achieve the goal.
Responsibilities :
• Global service process and service program planning
• Manage the global service network.
• Service Contract Management (Terms and Conditions, Renewal)
• Develop and maintain competitive service profiles.
• Collaborate with regions local sales to engage the projects and provide tailored service proposals.
• Spare parts Inventory Planning.
• Global RMA management.
Qualifications :
Must-Have
• Minimum 5+ years of experience in service sales.
• Professional service experience in pricing P&L and strategic planning and business development.
• Ability to manage complex business requirement and cross-sector alignment with internal and external stakeholders independently.
• Good communication skills, relation building and influence.
• Fluent Mandarin and English proficiency, both oral and writing
• Professional presentation and negotiation skills
A Plus:
• Field Service related experience e.g. On-site service, technical support.
Knowledge of Marketing, Sales and Field service, Hub service and Financial management
1. 勞保、健保及新制退休金之提撥
2. 員工團體保險
3. 定期健康檢查
4. 年度國內、外旅遊定期員工活動
5. 完善的教育訓練
6. 到職第一天即享有7天特休
7. 春節、端午、中秋三節禮金
8. 生日、生育、結婚禮金
9. 提供 TSC 友善家庭照顧假15天
10. 提供 TSC 人工好孕假
11. 員工傷病住院、親屬喪故慰問金
12. 員工(配偶)及子女獎助學金/才藝技能獎勵
13. 托兒津貼
14. 社團活動
15. 模範員工選拔
16. 資深員工獎勵
17. 員工分紅、年終獎金
18. 員工股票選擇權
19. 宜蘭廠區提供健身房及卡拉 OK 視聽室等設施
