Customer Service Specialist (Part-Time)英文客服兼職人員

Alfred Labs, Inc. (阿福管家)

工作內容

Hi, we are Alfred Labs, a start-up company dedicated to developing software to make security easy and free for everyone. Our product, AlfredCamera, which turns old phones into security cameras, is now the most popular home security app around the world!

【 Job Overview 】

We are looking for 1 to 2 part-time workers for English customer service. Your job is to assist our global users in solving setup, technical & payment issues within the app and to communicate with the engineering team in order to improve the product as well as customer experience. This is not a difficult job, but it requires patience, empathy, and passion for problem-solving.

 

【 Responsibilities and Duties 】

  • Respond to user queries in a timely and accurate way, via email or app store reviews.
  • Identify user needs and help users solve problems.
  • Analyze and report product malfunctions to the engineering team.
  • Gather and categorize user feedback for further analysis.
  • Update our internal templates for useful discussions with users to optimize work efficiency.

We will arrange a mentor and a proper training program to help you get started quickly.

條件要求

- Fluency in English, both writing and reading.
- Patience & carefulness when handling tough cases.
- Optimistic & positive attitude when facing irritated users.
- Excellent communication and problem-solving skills.

【 Working Hours 】
- At least 16 hours a week, 4 hours a day between 10:00 to 19:00.
- Must be able to work on Monday
- After the training program, working from home occasionally is acceptable when necessary.

* 請提供英文履歷

- Experience as an English Customer Service Specialist or similar CS role.
- Life experience in any foreign countries and familiarity with the local cultures.
- Ability to speak multiple languages.

公司福利

▍公司制度

  • 具競爭力的薪資水準、年終獎金與綜合績效獎金
  • 彈性上下班時間,標準工時不加班!保持好體力好心情才走得長遠
  • 工作首年即享有優於勞基法規定的 10 天特休假以及 5 天全薪醫療假(可用於就醫或健檢),並逐年增加
  • 提供員工免費團體保險,我們不止關心你的健康,還提供了最好的後盾

 

▍工作環境

  • 捷運台北101/世貿站步行 3 分鐘 (約 220 公尺),上班交通最方便
  • 辦公室位於台北市信義區的商業金融大樓,皆為國際知名企業進駐
  • 挑高3米6的人性化工作環境,採光良好大片窗景加上戶外陽台,前看陽明後望象山
  • 開放式吧台與獨立工作區,適合夥伴放鬆交流或享受一個人的寧靜

 

▍辦公設備

  • 工欲善其事,必先利其器。每位夥伴皆配備有新款 MacBook Pro 或 iMac, 以及一台 24 吋螢幕
  • 標配寬大辦公桌與人體工學椅,工作、休息都舒適自在
  • 辦公室備有 3M 醫療級飲水系統及 Blueair 680i 空氣清淨機(換氣效率 CADR 達 1087 立方公尺/每小時),並採用德國微生物技術全屋除甲醛,呵護每位夥伴的健康

 

▍免費飲食

  • 每週二、四中午提供由專業廚房製作的免費營養午餐
  • 零食櫃與冰箱永遠有吃不完的零食與飲料
  • Nespresso 膠囊咖啡與奶泡機

 

▍娛樂活動

  • 舉辦 Afternoon Party ,可以享用美味下午茶、沉浸在微醺的 Happy Hour 裡
  • Switch 對戰、趣味桌遊、Netflix 影劇馬拉松等活動任君挑選 

 

部分福利僅全職人員適用

薪資範圍

NT$ 200 - (時薪)

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