Customer Service Specialist (Part-Time)英文客服兼職人員

Alfred Labs, Inc. (阿福管家)


Hi, we are Alfred Labs, a start-up company dedicated to developing software to make security easy and free for everyone. Our product, AlfredCamera, which turns old phones into security cameras, is now the most popular home security app around the world!

【 Job Overview 】

We are looking for 1 to 2 part-time workers for English customer service. Your job is to assist our global users in solving setup, technical & payment issues within the app and to communicate with the engineering team in order to improve the product as well as customer experience. This is not a difficult job, but it requires patience, empathy, and passion for problem-solving.


【 Responsibilities and Duties 】

  • Respond to user queries in a timely and accurate way, via email or app store reviews.
  • Identify user needs and help users solve problems.
  • Analyze and report product malfunctions to the engineering team.
  • Gather and categorize user feedback for further analysis.
  • Update our internal templates for useful discussions with users to optimize work efficiency.

We will arrange a mentor and a proper training program to help you get started quickly.


- Fluency in English, both writing and reading.
- Patience & carefulness when handling tough cases.
- Optimistic & positive attitude when facing irritated users.
- Excellent communication and problem-solving skills.

【 Working Hours 】
- At least 16 hours a week, 4 hours a day between 10:00 to 19:00.
- Must be able to work on Monday
- After the training program, working from home occasionally is acceptable when necessary.

* 請提供英文履歷 - Experience as an English Customer Service Specialist or similar CS role.
- Life experience in any foreign countries and familiarity with the local cultures.
- Ability to speak multiple languages.


工作首年即享有優於勞基法規定的 10 天特休假以及 5 天醫療假 (全薪病假/健檢假),並逐年增加

捷運松江南京站步行 5 分鐘 (約 350 公尺),上班交通最方便
挑高 4 米 6 的人性化工作空間,整片落地窗南北通透,遠眺陽明山

工欲善其事,必先利其器。每位夥伴皆配備有新款 Macbook Pro 或 iMac,以及一台 24 吋螢幕
辦公室備有 3M 醫療級飲水系統及 Blueair 680i 空氣清淨機 (換氣效率 CADR 達 1087 立方公尺/每小時),並採用德國微生物技術全屋除甲醛,呵護每位夥伴的健康

Nespresso 膠囊咖啡與奶泡機

舉辦 Afternoon Party,可以享用美味下午茶、沉浸在微醺的 Happy Hour 裡
Switch 對戰、趣味桌遊、Netflix 影劇馬拉松等活動任君挑選,讓夥伴們在工作之餘能夠放鬆身心、交流感情!

【 部分福利僅全職人員適用 】




NT$ 200 - (時薪)


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