Customer Operation Manager 客戶營運經理

Alfred Labs, Inc. (阿福管家)

工作內容

Hi, we are Alfred Labs, a start-up dedicated to developing software to make security easy and free for everyone. Our product, AlfredCamera, which turns old phones into security cameras, is now the most popular home security app around the world!

【 Job Overview 】

We are looking for a Customer Operation Manager to oversee the user feedback. Your job is leading the Voice of Customer Team members to assist our global users in trouble-shooting, to oversee user experience, and to dig into use cases and find the root cause. Patience, empathy, passion, and ownership are a must for this position.

【 Responsibilities and Duties 】

  • Take the initiative on user feedback management/analysis, user self-troubleshooting improvement, and user experience optimization.
  • Iterate user relationship products, including the user feedback form, Alfred Help Center, customer service guide and Zendesk workflow.
  • Practically be engaged in customer service tasks to ensure a comprehensive understanding of user problems. 

條件要求

【 Qualifications 】
- Fluency in writing and reading English.
- Have a sense of mission to solve users’ problems.
- Experience working in the software industry and be familiar with domain knowledge.
- Be able to learn new tools, workflow and corporate with teams from various functions.
- An open mindset to speak up for users as well as see the big picture of the product design.
【 Preferred Qualifications 】
- Experience as an English Customer Service Specialist, Product Manager, UX Designer, or any other roles related to users.
- Cross-country working/cultural experience.

遠端型態

部分遠端面試
部分遠端工作

公司福利

▍公司制度

  • 具競爭力的薪資水準、年終獎金與綜合績效獎金
  • 彈性上下班時間,標準工時不加班!保持好體力好心情才走得長遠
  • 工作首年即享有優於勞基法規定的 10 天特休假以及 5 天全薪醫療假(可用於就醫或健檢),並逐年增加

 

▍工作環境

  • 捷運松江南京站步行 5 分鐘(約 350 公尺),上班交通最方便
  • 辦公室位於台北市核心區的商業金融大樓,皆為國際知名企業進駐
  • 挑高 4 米 6 的人性化工作空間,整片落地窗南北通透,遠眺陽明山
  • 開放式吧台與獨立工作區,適合夥伴放鬆交流或享受一個人的寧靜

 

▍辦公設備

  • 工欲善其事,必先利其器。每位夥伴皆配備有新款 MacBook Pro 或 iMac, 以及一台 24 吋螢幕
  • 標配寬大辦公桌與人體工學椅,工作、休息都舒適自在
  • 辦公室備有 3M 醫療級飲水系統及 Blueair 680i 空氣清淨機(換氣效率 CADR 達 1087 立方公尺/每小時),並採用德國微生物技術全屋除甲醛,呵護每位夥伴的健康

 

▍免費飲食

  • 每週二、四中午提供由專業廚房製作的免費營養午餐
  • 零食櫃與冰箱永遠有吃不完的零食與飲料
  • Nespresso 膠囊咖啡與奶泡機

 

▍娛樂活動

  • 舉辦 Afternoon Party ,可以享用美味下午茶、沉浸在微醺的 Happy Hour 裡
  • Switch 對戰、趣味桌遊、Netflix 影劇馬拉松等活動任君挑選,讓夥伴們在工作之餘能夠放鬆身心、交流感情

 

部分福利僅全職人員適用

薪資範圍

NT$ 40,000 - 60,000 (月薪)

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