Customer Operation Manager 客戶營運經理

Alfred Labs, Inc. (阿福管家)


Hi, we are Alfred Labs, a start-up dedicated to developing software to make security easy and free for everyone. Our product, AlfredCamera, which turns old phones into security cameras, is now the most popular home security app around the world!

【 Job Overview 】

We are looking for a Customer Operation Manager to oversee the user feedback. Your job is leading the Voice of Customer Team members to assist our global users in trouble-shooting, to oversee user experience, and to dig into use cases and find the root cause. Patience, empathy, passion, and ownership are a must for this position.

【 Responsibilities and Duties 】

  • Take the initiative on user feedback management/analysis, user self-troubleshooting improvement, and user experience optimization.
  • Iterate user relationship products, including the user feedback form, Alfred Help Center, customer service guide and Zendesk workflow.
  • Practically be engaged in customer service tasks to ensure a comprehensive understanding of user problems. 


【 Qualifications 】
- Fluency in writing and reading English.
- Have a sense of mission to solve users’ problems.
- Experience working in the software industry and be familiar with domain knowledge.
- Be able to learn new tools, workflow and corporate with teams from various functions.
- An open mindset to speak up for users as well as see the big picture of the product design.
【 Preferred Qualifications 】
- Experience as an English Customer Service Specialist, Product Manager, UX Designer, or any other roles related to users.
- Cross-country working/cultural experience.




工作首年即享有優於勞基法規定的 10 天特休假以及 5 天醫療假 (全薪病假/健檢假),並逐年增加

捷運松江南京站步行 5 分鐘 (約 350 公尺),上班交通最方便
挑高 4 米 6 的人性化工作空間,整片落地窗南北通透,遠眺陽明山

工欲善其事,必先利其器。每位夥伴皆配備有新款 Macbook Pro 或 iMac,以及一台 24 吋螢幕
辦公室備有 3M 醫療級飲水系統及 Blueair 680i 空氣清淨機 (換氣效率 CADR 達 1087 立方公尺/每小時),並採用德國微生物技術全屋除甲醛,呵護每位夥伴的健康

Nespresso 膠囊咖啡與奶泡機

舉辦 Afternoon Party,可以享用美味下午茶、沉浸在微醺的 Happy Hour 裡
Switch 對戰、趣味桌遊、Netflix 影劇馬拉松等活動任君挑選,讓夥伴們在工作之餘能夠放鬆身心、交流感情!

【 部分福利僅全職人員適用 】




NT$ 40,000 - 60,000 (月薪)


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