Senior User Researcher 資深使用者經驗研究員

Alfred Systems Inc. (阿福管家)

最近更新於 2024-02-29

工作內容

▍About AlfredCamera

From day one, we’ve been guided by the belief that home security should be made accessible to everyone. We started out by offering a software solution that turns your old phone into a security camera in 2014. Since then, this simple but powerful idea has become the go-to security app for more than 70 millions families worldwide. 

In 2022, we launched our first hardware product, AlfredCam, which opened up an exciting new chapter for us. And 2023 is going to be an even more exhilarating year, as we are taking more proactive actions to respond to our consumers and expanding our presence in more countries. If you want to be a game changer for one of the most trusted brands worldwide, we have the right opportunity for you! 

▍About this role

At Alfred, user-centricity lies at the heart of our product philosophy. We foster a robust data-driven decision-making culture that fuels the enhancement of our app's core experience, the innovation of new features surpassing user expectations, and the exploration of uncharted opportunities. With our user base growing rapidly across diverse countries and cultures, we are on a mission to explore untapped opportunities and set new industry standards.

As a UX Researcher at Alfred, you will play a pivotal role in shaping our product’s future in diverse global markets. You’ll be part of a collaborative environment, working closely with cross-functional teams, including product managers, data analysts, and marketers. Your mission is to uncover valuable insights, stimulate innovation, and guide informed decisions based on user perspectives from around the world. 

Why join us?

  • Shape product strategy with user research from the outset, driving tangible results.
  • Opportunity to manage impactful projects, fostering growth and leadership.
  • Tackle unique questions, enhancing research skills and expertise.
  • Work with a diverse team, influencing cross-border products and perspectives.

You don't need to meet all the requirements initially, but being open-minded and adaptable to new challenges is key. We understand that a skilled researcher requires in-depth expertise. As the first researcher on our team, rest assured that the team is highly receptive to research expertise and collaboration. Your growth and learning will be supported throughout your journey with us.

▍Responsibility

  • Plan and execute user research initiatives in various international markets. 
  • Demonstrate a deep understanding of cultural nuances and adapt research methodologies to suit diverse audiences, ensuring that insights accurately reflect the local context.
  • Collaborate with team members to provide localization insights that lead to marketing and product strategies. Identify how cultural and linguistic differences impact user experiences.
  • Manage the complete research process – plan, execute, and analyze user studies.
  • Maintain and analyze the user insight system, delivering valuable user insights and actionable suggestions derived from research to support enhanced decision-making and strategic development.
  • Share user insights regularly with the team. Build a user-focused culture to enhance product value.

條件要求

  • 5+ years of work experience in user research
  • Cultivate a lean research mindset and possess the ability to precisely delineate the minimum viable research necessary for extracting optimal insights.
  • Proficiency in planning and executing various user research methodologies, such as usability testing, interviews, surveys, and ethnographic studies.
  • Strong analytical skills to distill complex data into actionable insights.
  • Must be capable of conducting English/Mandarin IDIs.

加分條件

  • Portfolio showcasing previous overseas user research projects.
  • Cultural sensitivity and ability to adapt research approaches to diverse cultural contexts.
  • Bachelor's Degree in Psychology, Human-Computer Interaction (HCI), Anthropology, Sociology, or Information Science
  • Fluency in multiple languages, particularly in Japanese, German, Spanish, and Korean.

員工福利

法定項目

勞保、健保、特別休假、勞退、婚假

其他福利

▍公司制度
具競爭力的薪資水準、年終獎金與綜合績效獎金
混合式辦公 - 遠端工作與實體上班兼具,彈性上下班時間,標準工時不加班!保持好體力好心情才走得長遠
根據職等職級制度,協助夥伴規劃職涯發展方向,設定目標並定期績效考評,針對工作成果、行為展現、學習成長雙向溝通
開發流程採用敏捷開發模式,以實驗驗證假設,以數據輔助決策
工作滿三個月即享有優於勞基法規定的 10 天特休假以及 5 天全薪醫療假(可用於就醫或健檢),並逐年增加
提供員工免費團體保險,我們不止關心你的健康,還提供了最好的後盾
 
▍工作環境
捷運台北 101/世貿站步行 3 分鐘 (約 300 公尺),交通最方便
位於台北市信義區的商業金融大樓,皆為國際知名企業進駐
挑高 3.6m 的人性化工作環境,採光良好大片窗景加上戶外陽台,前看陽明後望象山
開放式吧台與獨立工作區,適合夥伴放鬆交流或享受一個人的寧靜
 
▍辦公設備
工欲善其事,必先利其器。每位夥伴皆配備 MacBook Pro 或 iMac
標配寬大辦公桌與人體工學椅,工作、休息都舒適自在
辦公室備有 3M 醫療級飲水系統及 Blueair 680i 空氣清淨機,並採用德國微生物技術全屋除甲醛,呵護每位夥伴的健康
 
▍免費飲食
零食櫃與冰箱永遠有吃不完的零食與飲料
Nespresso 膠囊咖啡與奶泡機
 
【 部分福利僅全職人員適用 】

薪資範圍

NT$ 1,000,000 - 1,400,000 (年薪)