Senior User Researcher 資深使用者經驗研究員

▍About AlfredCamera

From day one, we’ve been guided by the belief that home security should be made accessible to everyone. We started out by offering a software solution that turns your old phone into a security camera in 2014. Since then, this simple but powerful idea has become the go-to security app for more than 70 millions families worldwide. 

In 2022, we launched our first hardware product, AlfredCam, which opened up an exciting new chapter for us. And 2023 is going to be an even more exhilarating year, as we are taking more proactive actions to respond to our consumers and expanding our presence in more countries. If you want to be a game changer for one of the most trusted brands worldwide, we have the right opportunity for you! 

▍About this role

At Alfred, user-centricity lies at the heart of our product philosophy. We foster a robust data-driven decision-making culture that fuels the enhancement of our app's core experience, the innovation of new features surpassing user expectations, and the exploration of uncharted opportunities. With our user base growing rapidly across diverse countries and cultures, we are on a mission to explore untapped opportunities and set new industry standards.

As a UX Researcher at Alfred, you will play a pivotal role in shaping our product’s future in diverse global markets. You’ll be part of a collaborative environment, working closely with cross-functional teams, including product managers, data analysts, and marketers. Your mission is to uncover valuable insights, stimulate innovation, and guide informed decisions based on user perspectives from around the world. 

Why join us？

• Shape product strategy with user research from the outset, driving tangible results.
• Opportunity to manage impactful projects, fostering growth and leadership.
• Tackle unique questions, enhancing research skills and expertise.
• Work with a diverse team, influencing cross-border products and perspectives.

You don't need to meet all the requirements initially, but being open-minded and adaptable to new challenges is key. We understand that a skilled researcher requires in-depth expertise. As the first researcher on our team, rest assured that the team is highly receptive to research expertise and collaboration. Your growth and learning will be supported throughout your journey with us.

▍Responsibility

• Plan and execute user research initiatives in various international markets. 
• Demonstrate a deep understanding of cultural nuances and adapt research methodologies to suit diverse audiences, ensuring that insights accurately reflect the local context.
• Collaborate with team members to provide localization insights that lead to marketing and product strategies. Identify how cultural and linguistic differences impact user experiences.
• Manage the complete research process – plan, execute, and analyze user studies.
• Maintain and analyze the user insight system, delivering valuable user insights and actionable suggestions derived from research to support enhanced decision-making and strategic development.
• Share user insights regularly with the team. Build a user-focused culture to enhance product value.

• 5+ years of work experience in user research
• Cultivate a lean research mindset and possess the ability to precisely delineate the minimum viable research necessary for extracting optimal insights.
• Proficiency in planning and executing various user research methodologies, such as usability testing, interviews, surveys, and ethnographic studies.
• Strong analytical skills to distill complex data into actionable insights.
• Must be capable of conducting English/Mandarin IDIs.

• Portfolio showcasing previous overseas user research projects.
• Cultural sensitivity and ability to adapt research approaches to diverse cultural contexts.
• Bachelor's Degree in Psychology, Human-Computer Interaction (HCI), Anthropology, Sociology, or Information Science
• Fluency in multiple languages, particularly in Japanese, German, Spanish, and Korean.

• Competitive salary with bonus (NT$ 1,000,000-1,400,000/year)
• Office located in Taipei central business district (across from Taipei 101!)
• We encourage our employers to work 8 hours a day (no OT culture!)
• We offer a hybrid working environment, work in the office at least two days a week (enjoy the rest at home/cafe/wherever you like!)
• Comprehensive on-job training, including company culture, product mindset, data insight, user research, growth strategy, etc.
• Other countless perks: free AlfredCamera products, free lunch during pandemic, unlimited snacks, Nespresso coffee, soft drinks & alcohols (yes, we have a bartender!), Nintendo switch & PS4 station (gaming station in the office!) and TGIF happy hour twice a month!