At AlfredCamera, we believe in a user-centric approach that shapes our product philosophy. We're committed to fostering a logical and informed decision-making culture to enhance our app's core experience, innovate new features, and explore untapped opportunities across diverse markets.
As our hardware business continues to grow across the US, UK, and Europe, we're looking for an E-commerce Operation Specialist to ensure smooth, compliant, and high-performing operations across our e-commerce channels.
You will take strong ownership of the end-to-end operational health of our Amazon, Shopify, and e-commerce-related platforms. This role is responsible for maintaining smooth daily e-commerce operations, ensuring compliance with marketplace regulations, resolving issues with speed and clarity, and reporting operational cases with structured analysis.
You'll work closely with our Sales & Acquisition Lead and Marketing Team in a small, fast-moving team. Success in this role requires proactive problem-solving, operational discipline, and a mindset geared toward stability, accuracy, and accountability.
Maintain smooth daily operations across Amazon and Shopify, ensuring accurate listings, pricing consistency, and stock availability.
Ensure compliance with marketplace regulations, category rules, and required documentation.
Monitor platform alerts, account health, suppression notices, and regional restrictions; resolve or escalate issues promptly.
Collaborate with supply chain on stock checks, replenishment timing, and FBA readiness.
Diagnose operational issues including sales anomalies, listing suppressions, fulfillment delays, review spikes, and policy violations.
Prepare structured reports for each issue case, including root cause analysis, supporting data, corrective actions, and follow-up recommendations.
Coordinate with platform support teams or external partners to resolve complex operational cases.
Own the quality and accuracy of product listings across all channels.
Optimize titles, keywords, bullets, A+ content, and visual assets to improve visibility and conversion.
Conduct content refreshes, compliance updates, and periodic listing audits to maintain performance and accuracy.
Monitor competitor listings and identify actionable opportunities for improvement.
Execute platform promotional mechanisms such as Coupons, Lightning Deals, and seasonal events.
Ensure accurate setup, timely updates, and smooth execution during promotion periods.
Track promotional performance and summarize insights for future optimization.
2+ years of e-commerce operations experience (Amazon, Shopify, Shopee, or similar marketplaces).
Demonstrated ownership, with the ability to run day-to-day operations and address issues proactively and independently.
High level of accountability, with the ability to detect early signals, interpret performance metrics, and recommend actionable improvements.
Effective communicator who collaborates well in a fast-paced, cross-functional, and transparent environment.
Proficient in English for internal coordination and supporting global market operations.
Solid understanding of marketplace regulations, compliance processes, and operational health indicators.
Familiarity with Amazon Seller Central, Shopify, Google Analytics, or similar tools.
A competitive compensation package with performance bonuses that directly reward the impact you create.
Easy commute - A modern office in the heart of Taipei's CBD, right next to Taipei 101- easy access, great food options, and an energizing environment.
A healthy work-life mindset where we believe in working smart rather than working overtime.
A flexible hybrid work model that keeps you connected with the team on in-office days while giving you space to work from home on Monday/Friday.
Free Wednesday lunch - enjoy a healthy meal and a weekly opportunity to connect with teammates.
A thoughtful onboarding journey with training across product, data insights, and user research, plus a dedicated buddy system to help you settle in smoothly.
Plenty of perks to brighten your day: free AlfredCamera devices, unlimited snacks, Nespresso coffee, soft drinks, and occasional moments to unwind as a team.
