該職缺目前已經停止招募。

Customer Success Specialist, EU/US Market

工作內容

Job Description:
BQool is looking for a positive teammate to provide our software by knowing how to use the software to improve the sales performance in the different marketplace of Amazon. You will support our customers in relation to use of BQool products, processing, and problems that they are encountering. Do you feel great while helping people to succeed? If so, BQool is here offering a perfect opportunity for you.
* Ability to speak, read, and write both English and Chinese on a business proficient level.
* Shift work (night shift from 9pm to 6am)

Key Responsibilities:
* Proactively spotting and correcting any issue that could affect customer satisfaction by developing and implementing relevant plans and strategies to ensure the success of each account.
* Maintaining high levels of customer engagement with a focus on customer satisfaction and loyalty by ensuring that customer expectations are consistently met and that customers are able to fulfill their business goals with our software
* Communicating with customer via email and occasionally providing support and solving issues through Live Chat and over phone.
* Providing helpful and friendly customer support with a genuine interest in the wellbeing of each customer
* The desire to help others with team works

條件要求

本職務一個月需在家輪值夜班一週,夜班津貼另計。

公司福利

◆ 獎金類
1.保障年薪13.5個月。
2.每年依個人績效表現與公司營運狀況晉升與調薪。
3.生日禮金、婚喪喜慶補助、喬遷補助、生育補助、教育訓練補助。

◆ 制度類
1.週休二日與每年優於勞基法的休假天數,生日假、聖誕假,並且讓你遇彈性放假無須補班。
2.彈性上下班,BQool重視績效,我們相信把理想的工作時段交給團隊自由調整能讓每個人更具效率與能量。彈性上班時間:08:30-09:30,彈性下班時日:17:30-18:30。
3.勞保、健保、團保、勞工退休金6%提撥。
4.每年提供員工在設備良好完善的健檢中心做免費的身體健康檢查。

◆ 休閒類
1.體貼的辦公環境與設備完善的員工休息室,籃球機、飛鏢機、任天堂 Switch 遊戲機、零食飲料販賣機,讓你一邊休息一邊享樂。
2.每月的免費下午茶、每季公司活動、電影欣賞、員工旅遊、尾牙。
3.免費零食無限供應,全自動研磨咖啡任你喝。

薪資範圍

NT$ 30,000 - 45,000 (月薪)

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