Junior Community Manager

哈囉！我們是Maker Lab - 一間專注於創意執行與人才資源的廣告創意代理商。 

我們的專業在於幫助客戶進行全方位的行銷企劃與執行，從概念發想、內容行銷、設計執行到媒體傳播、社交媒體洞察和分析等各類服務，以跨領域的高整合能力來為客戶規劃最全方面的行銷傳播方案。 為了提高效率與取得亮眼的效益表現，我們每個人都與我們的客戶並肩作戰。

我們面對客戶的品牌與服務總是充滿熱情，我們相信創意力是激發我們所做一切事情的核心。

Editorial & Publishing Team 

國際串流平台品牌編輯團隊

我們的客戶是全球知名的串流媒體平台，Editorial and Publishing (E&P) 部門負責社群互動的素材創意，我們的目標是引領、塑造和藉由觀眾們喜愛的內容以及尚未在社交媒體領域中被發現的內容來建立與觀眾間的對話，進而提升品牌的市場能見度。團隊結合了兩種不同的工作流程：Editorial（具有新聞性、透過社群洞察力來說故事）和Publishing（跨平台的整合）為的就是向我們的觀眾講述精彩的故事。

創意對我們的團隊成員來說是一切的核心，我們希望你也與我們一樣。最後也是最重要的，我們在乎粉絲與觀眾的想法與意見，他們是影響我們所做任何決定的重要因素。

我們尋找的英雄夥伴

台灣社群編輯將會負責將我們的品牌形象與態度帶入社群，管理粉絲群並成為為粉絲們引路、解惑的第一站。如果你符合以下幾點，那我們尋尋覓覓的夥伴很可能就是你了！

• 看劇如喝水 ｜ 你鍾愛各類型的影劇來者不拒，也喜愛並擅於討論國內外娛樂及影視產業的各種面向

• 文字小達人 ｜ 你是朋友群中最有梗的一位，擅於用文字帶動風向，用字措辭也非常細心

• 台灣地頭蛇 ｜ 你深入了解台灣風情，包含網路用語與各年代層的用語

你的職責

• 以符合品牌形象的角度回覆 FB, IG 社群上接獲的粉絲私訊、留言、分享，和粉絲建立正向且互信的關係

• 搜尋並回應在社群上提及品牌、產品的文章

• 發掘網路潮流尋找適當的品牌曝光機會

• 適時回報平台上所見的風向，以及任何新興潮流，與團隊分享在地的見解

• 完成對於貼文管控的報告

六個月合約有機會隨著你的能力與團隊需求而有所擴充，社群編輯的職責也將持續演化。

Hello from Maker Lab! Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to deliver bespoke solutions at speed and at scale. Our APAC and EMEA based cross-functional teams support client projects with strategy, ideation and execution across social media, data analytics, events, paid media, content and CRM.

We're working with a leading entertainment client that is on a mission to connect audiences to the shows they love! We have a pan-regional editorial and creative team covering Singapore, Malaysia and Taiwan markets. This multi-skilled team will be made up of storytellers, editors, producers and writers-all of whom will be huge fans of entertainment, television and movies. This structure and team serve to tell great stories about entertainment, regardless of platform.

Our goal as a unified Editorial & Publishing (E&P) team is to promote the brand across owned, earned and paid media channels. The team combines two different workstreams: editorial (newsworthy, insight-driven storytelling) and publishing (programming and placement across channels ), across two different paces of work: day-to-day and long-lead planning, creating a mix of fast-breaking reactive, features and creative campaigns.  There's a need for constant thrive to provide creative input across all areas. Ultimately, this is a fan and audience first function, so our decisions should be driven by where and what our fans are saying or thinking. 

The Taiwan Editorial & Publishing team is also working on the client's social accounts. As part of the editorial, the Junior Community Editor is primarily responsible for owning the brand and tone of voice across all social and editorial channels, while managing the communities of fans found therein. This project values ​a fast-paced, constantly evolving strategy. For this reason, we are keen to welcome members with consistently strong skill sets and are excited to take on roles that will grow and iterate over time. 

It's important that you love a diverse range of entertainment, television and movies, and are plugged into a variety of fan communities and groups, both global and local. Knowledge of local language, context and culture is a must.

Please submit your portfolio or work deck to be considered for this role. Don't forget to add relevant social media handles so we can check out the creative awesomeness you've crafted for the social media world! This will be 6 months fixed term contract first, with a high possibility of extension and converting to permanent/full-time after that. 4 hours a day; 5 days a week. 

Role: 

• Export data and classify posts in a monthly report
• Work with the team and client to communicate community insights and trends you have seen both on our native social pages and beyond
• Develop strategic relationships with relevant brand/talent/KOL pages and find relevant posts to comment on in an impactful manner
• Check and Taiwan manages shares and mentions beyond our main pages, interacting with the community to build brand joy
• Respond to direct messages and comments to Taiwan's Facebook and Instagram pages in our unique tone of voice
• Lean into community management in a way that is proactive, fun and engaging while able to escalate any reputational issues if they ever occur
• Manage quality control around the tone of voice through excellent copywriting skills.

條件需求

• 兩年以上的文字編輯經驗，包含擔任小編、編輯、文案等

• 能夠與團隊進行報告書寫、基本對談口說的英文能力

• 負責的態度，對死線有無比的尊重，能有效率且有彈性地達成團隊賦予你的任務，並積極解決問題的 team-player

• 可以適應快節奏的工作環境與氛圍

• 重度串流平台與社群媒體的愛用者

加分題：如果有與KOL合作的經驗、喜歡看台劇、實境劇、紀錄片的話更為加分喔！

工時

平日（一到五）一天四小時，需配合團隊成員的工作時間

一個月試用期通過即會開始為期六個月的合約約聘

本職位暫定為遠端工作，不需進公司

You:

• At least 2 years experience working in an editorial, copywriting, social media manager, community manager, content creator or a creative capacity
• A deep understanding of all things pop culture and local nuance
• Responsible, reliable, and able to cope with tight schedules
• Resourceful and adaptable in the face of sudden and drastic changes
• An understanding of, and alignment with the entertainment brand's vision, purpose and core values 
• Proven experience in content creation, working with a close team and a thorough understanding of social media trends
• Proactive and fearless about pitching creative concepts and ideas to the team at all times
• Ideally, bilingual-native Traditional Chinese and proficient in English. We are an international team so some team meetings occur in English.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles !

• 21 days annual leave, pro-rated according to the start date; following Taiwan public holiday schedule
• NTD 50K flexi-allowance per annum for training, self-care and work-from-home improvements*
• Corporate health insurance with inpatient / outpatient, tele-services, dental, physiotherapy, health screen / vaccinations*
• Mental health and counseling support that is available 24/7 in pretty much all languages and is also accessible by those living in the same household. It's 100% confidential and anonymous
• Hardware / software - will be provided based case by case

*For engagements longer than 6 months