Senior Community Manager

About this role

We are looking for a Senior Community Manager to join our dynamic team and help us scale our community efforts globally. They will play an important role in connecting with our users across the world through community building. 

Our ideal candidate will have experience in building and managing communities in the tech startup environment, developing strategies to connect and engage with the PicCollage user community. This person should have comprehensive knowledge of user support and strong communication skills. 

In this role, you will build and lead a team of creative and ambitious Community Managers and work closely with Product Marketers, Product Managers, and User Researchers, while partnering with senior leadership to deliver on our community goals. 

Responsibilities

• Develop, plan and implement strategies to connect with new and existing PicCollage users.

• Oversee and manage community projects and user support efforts.

• Identify and implement scalable processes to improve community communications and internal user feedback delivery.

• Hire and coach community managers to deliver on community goals and achieve professional development growth.  

• Work and communicate with leadership, marketers, visual designers, user researchers, language specialists, and product people to improve cross-function collaboration.

• 3+ years of experience as a community leader who has successfully planned and led community initiatives that drove measurable audience growth and engagement
• Hands-on experience in managing online community channels, user support platforms, and user feedback services
• Strong writing skills and fluent English (written and spoken)
• Strong cross-functional and cross-cultural communication skills 

• You have a deep understanding of North American greeting culture

Flexible Work Time & Remote Work 彈性上下班時間 & 遠端工作

Maker Time 每週一天 Maker Time，不進行不必要的會議和討論

Team Activities and Workshops 各式活動與學習機會 (技術分享、Design Demo, Hack Days等）

Fun, Creative & International 雙語工作環境，團隊成員來自世界各地

Free Lunch and Dinner in the Office 辦公室內團隊午餐晚餐

Sports Classes in Office/Online 和同事一起起來動一動

PicCafe 健康零食水果，永遠餵飽你的胃

Awesome Office 台北市景一望無際的辦公室