User Research Operations Specialist

Come and join PicCollage! You can work with an international team and apply your skills to improve the world’s easiest and most creative photo application; PicCollage, as well as shape our new products such as OnBeat and BEAM. As an equal opportunity employer, we support and accept differences and strive to create a workplace which stimulates creativity, collaboration and learning from all members.

We are looking for a Research Operations Specialist to support research projects across both our PicCollage and new products division. This role will work directly with the User Research team to facilitate research projects, programs and advocacy.

Responsibilities:

• Work with the team to establish recruiting criteria, draft screeners, source and schedule participants, prepare participants for studies, oversee incentives, and track participation in our research pool.
• Support ongoing research by setting up studies in Respondent, GreatQuestion, User Interviews, and other research tools. You’ll maintain study documents, create and manage online bookings with global participants, and keep team members updated so they can easily take part or observe ongoing research projects.
• Identify and improve processes to keep the research team performing at a high-level. Examples of work could include: optimizing recruiting methods, redesigning how we track research participation. You’ll have agency to identify opportunities and implement solutions.

Qualifications:

• Fluent in English (written & verbal).
• 2+ years experience in operations, research operations or recruiting, project management, program management or similar roles.
• Familiar with User Research and office software such as; Dovetail, GreatQuestion, UserInterviews, Respondent, Excel, Google Docs/Sheets.
• Strong organization and project management skills.
• Able to work in a fast paced, open and collaborative environment.
• Stay up-to-date on emerging technologies, tools, industry trends, best practices, continually advancing the research process for researchers and people doing research.

Plus:

• Understanding of the US market.
• Chinese language fluency.
• Start-up experience is a plus, experience with flexible work structure.
• Understand and apply AI and AI tools into your research workflow.
• Have conducted user research sessions.

Note: This position is based in Taipei, Taiwan and will often require you to come to the office in person.

Flexible Work Time & Remote Work 彈性上下班時間 & 遠端工作

Maker Time 每週一天 Maker Time，不進行不必要的會議和討論

Team Activities and Workshops 各式活動與學習機會 (技術分享、Design Demo, Hack Days等）

Fun, Creative & International 雙語工作環境，團隊成員來自世界各地

Free Lunch and Dinner in the Office 辦公室內團隊午餐晚餐

Sports Classes in Office/Online 和同事一起起來動一動

PicCafe 健康零食水果，永遠餵飽你的胃

Awesome & Fun Office 有趣舒適大稻埕風的辦公室