Senior User Researcher

About Us

We are a profitable and growing company, originating in Silicon Valley and now headquartered in Taiwan. We combine intuitive design with Creative AI tech to create inspiring products for millions of people worldwide.

We offer a fun, creative, and international workplace with competitive compensation, stock options, flexible hybrid work, free lunch, and more.

Ready to make a big impact with a talented team? Come create with us.

About The Role

You’ll partner with our lead researcher to define and execute impactful research initiatives. You’ll also collaborate with an amazing group of stakeholders; designers, PM’s, marketers and more. This role will be primarily focused on executing qualitative and mixed-method research, but will also include coaching junior researchers and PM’s on research practices and projects. Research projects will be a mixture of evaluative and generative, with the opportunity to grow into more strategically focused initiatives.

What You'll Do

• Lead end-to-end qualitative and mixed method remote research to inform the design and strategy for new products and features, including but not limited to; usability studies, heuristic evaluations, interviews, surveys, focus groups, or any method that helps us answer the most important research questions.
• Work with stakeholders to develop study findings and synthesise results into actionable story-rich research reports and present findings and clips to stakeholders.
• Mentor junior researchers; including offering critiques and suggestions for the research plans, pairing with them on projects, offering advice on how to apply research methods more effectively.

Skills We Are Looking For

• Fluent in English (written & verbal).
• 6+ years professional experience in the User Research field.
• Able to foster relationships with PM and design teams throughout the company so you can understand and turn their biggest questions into operationalized research efforts.
• Stay up-to-date on emerging technologies, tools, industry trends, best practices, continually advancing the research process for researchers and people doing research.
• Excellent written and verbal communication skills.
• Strong ability with a broad array of qualitative and mixed method research processes and methodologies.

Nice-To-Haves

• Understanding of the US market.
• Chinese language fluency.
• Start-up experience is a plus, experience with flexible work structure.
• Understand and apply AI and AI tools into your research workflow.

Notes

• This position is based in Taipei, Taiwan and will often require you to come to the office in person.

Flexible Work Time & Remote Work 彈性上下班時間 & 遠端工作

Maker Time 每週一天 Maker Time，不進行不必要的會議和討論

Team Activities and Workshops 各式活動與學習機會 (技術分享、Design Demo, Hack Days等）

Fun, Creative & International 雙語工作環境，團隊成員來自世界各地

Free Lunch and Dinner in the Office 辦公室內團隊午餐晚餐

Sports Classes in Office/Online 和同事一起起來動一動

PicCafe 健康零食水果，永遠餵飽你的胃

Awesome & Fun Office 有趣舒適大稻埕風的辦公室