工作內容

You'll play a leading role in ensuring that students, parents and tutors have an exceptional experience with Snapask's products and services in the global market.

What is Snapask?
Snapask empowers students to learn more effectively and confidently through the use of technology. Our first product is an on-demand tutoring service which has been used by over 500,000 students and 55,000 tutors across Hong Kong, Taiwan, Singapore, Malaysia, Indonesia, Thailand, Japan, Korea, Australia and New Zealand. 

What is the mission of Snapask?
Maximise human learning ability with personalised learning

What does success look like for this role?

  • Students and Parents have an exceptional experience and find their values in using, paying and upgrading for Snapask's products
  • Tutors have excellent teaching experience and a high quality of tutors are maintained
  • The Snapask product and offerings are dramatically improved by you and your team's contributions

What will I actually be doing in this role?

  • Take the initiative on creating an 11-star experience towards Students, Parents and Tutors by working with various key stakeholders 
  • Onboard both Tutors and Students by setting their tutorial and usage behavior 
  • Ensure that customer inquiries and issues are promptly and adequately resolved in the local and global market
  • Manage your leading projects and relevant stakeholders to create more values towards Snapask users
  • Provide constructive suggestions upon day-to-day customer relationship management to perfect user experience 
  • Good analytical skills to monitor database for supply and demand insights
  • Drive student's and parent's purchasing behaviours by understanding the ideal customer profile and the buyer's journey 
     

條件要求

 

What do we think will make you successful in this role?

  • At least 4 years of experience relevant to the sales and customer relations (with start-up would be a plus)
  • Be able to empathise with others and imagine what it's like being in another person's shoes
  • Be detail-oriented, proactive and have the drive to meet the needs of those around you
  • Able to communicate effectively in spoken and written English and Mandarin Chinese. (Cantonese or a third language a plus)
  • Good with numbers and be equipped with a growth mindset
  • Have a high ownership of tasks, projects, and initiatives to constantly improve our product
     

 

公司福利

★ 制度類:半年核薪制度、每月兩日遠端工作、彈性上下班時間
★ 健康保險:勞保、健保、勞工退休金6%提撥
★ 請/休假:週休二日、到職即享一年十日優於勞基法之特休,勞基法所規定的我們都不會少
★ 工作空間:全新裝潢辦公室-認真工作區、吵鬧工作區、休閒娛樂區
★ 娛樂福利:員工聚餐、會議飲品、Xmas Party、零食咖啡區、每季 team building
★ 獎金禮品:開工紅包、尾牙抽獎人人有獎
★ 在職進修:每月 3000 元員工進修補助金
★ 設備補助:可申請購買工作用個人電腦補助,最高補助 30,000 元

薪資範圍

NT$ 500,000 - 800,000 (年薪)

此公司其他職缺

我們是一間跨國教育科技公司,主要產品為線上教育服務,至今擴張到香港、台灣、新加坡、馬來西亞、印尼、日本與韓國,已經協助上百萬...
正職NT$ 660,000 - 1,200,000 (年薪)
We are looking for a talented Marketing Associate to undertake...
正職NT$ 400,000 - 550,000 (年薪)
Founded in 2015 in Hong Kong, with the mission to maximize hum...
實習NT$ 180 - 220 (時薪)