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Customer Operations Assistant

312

千里之行始於問我們透過科技,讓每個人享有高品質的教育


名稱: Snapask

地區:台北

地址: 台北市松山區敦化南路一段 21 號...

公司規模:50人

資本額:100萬

工作內容

You’ll play a leading role in ensuring that students, parents and tutors have a satisfactory experience with Snapask’s products and services in the Taiwan market.

《What is Snapask?》
Snapask empowers students to learn more effectively and confidently through the use of technology. Our first product is an on-demand tutoring service which has been used by over 300,000 students and 10,000 tutors across Hong Kong, Singapore and Taiwan.

《What does success look like for this role?》
• Students, parents and tutors are satisfied with using and/or paying for Snapask’s products
• Paying customers have an excellent experience and continue purchasing Snapask’s products

《What will I actually be doing in this role?》
• Ensure that customer inquiries and issues are promptly and adequately resolved
• Build relationships with customers to drive purchasing behaviour and keep avoidable paid customer churn rate to a minimum
• Identify product issues which detract from the customer experience and make recommendations to resolve them
• Work with the marketing to drive tutor registrations and grow the pool of approved tutors serving our students

條件要求

《What do we think will make you successful in this role?》
• 2 to 3 years of experience relevant to the tasks above
• Be able to empathise with others and imagine what it’s like being in another person’s shoes
• Be detail-oriented, proactive and have the drive to meet the needs of those around you
• Able to communicate effectively in spoken and written English and Mandarin Chinese

公司福利

★ 制度類:半年核薪制度、每月兩日遠端工作、彈性上下班時間
★ 健康保險:勞保、健保、勞工退休金6%提撥
★ 請/休假:週休二日、到職即享一年十日優於勞基法之特休,勞基法所規定的我們都不會少
★ 工作空間:全新裝潢辦公室-認真工作區、吵鬧工作區(自由選位)、休閒娛樂區
★ 娛樂福利:員工聚餐、Xmas Party、零食咖啡區、會議飲品、員工國內外旅遊
★ 獎金禮品:開工紅包、尾牙抽獎人人有獎
★ 在職進修補助:每月3000元員工進修補助金
★ 設備補助:正職員工可申請個人電腦購買補助,最高補助 30,000 元

薪資範圍

NT$ 30,000 - 32,000 (月薪)