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Customer Operations Manager

865

千里之行始於問我們透過科技,讓每個人享有高品質的教育


名稱: Snapask

地區:台北

地址: 台北市松山區敦化南路一段 21 號...

公司規模:80人

資本額:60000萬

工作內容

You'll play a leading role in ensuring that students, parents and tutors have an exceptional experience with Snapask's products and services in the global market

■ What is Snapask?
Snapask empowers students to learn more effectively and confidently through the use of technology. Our first product is an on-demand tutoring service which has been used by over 500,000 students and 55,000 tutors across Hong Kong, Taiwan, Singapore, Malaysia, Indonesia, Thailand, Japan, Korea, Australia and New Zealand.

■ What is the mission of Snapask?
Maximise human learning ability with personalised learning

【Job Description】
□ What will I actually be doing in this role?
- Working with various key stakeholders to create better user experience
- Manage projects and create more value to our users
- Communicate with customers and solve problems accordingly
- Utilize knowledge of numbers and data to provide better ideas

條件要求

□ What do we think will make you successful in this role?
- Good cross-functional communication skill
- Good Project and Time Management skill
- Be empathetic
- Able to communicate effectively in spoken and written English and Mandarin Chinese. (Cantonese or a third language a plus)
- 2 years of experience relevant to the tasks above (Experience in fast-paced startup a plus)
- Good with numbers and be equipped a growth mindset (plus)

公司福利

★ 制度類:半年核薪制度、每月兩日遠端工作、彈性上下班時間
★ 健康保險:勞保、健保、勞工退休金6%提撥
★ 請/休假:週休二日、到職即享一年十日優於勞基法之特休,勞基法所規定的我們都不會少
★ 工作空間:全新裝潢辦公室-認真工作區、吵鬧工作區(自由選位)、休閒娛樂區
★ 娛樂福利:員工聚餐、Xmas Party、零食咖啡區、會議飲品、員工國內外旅遊
★ 獎金禮品:開工紅包、尾牙抽獎人人有獎
★ 在職進修補助:每月3000元員工進修補助金
★ 設備補助:正職員工可申請個人電腦購買補助,最高補助 30,000 元

薪資範圍

NT$ 450,000 - 600,000 (年薪)

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