You'll play a leading role in ensuring that students, parents and tutors have an exceptional experience with Snapask's products and services in the global market.
# What is Snapask?
Snapask empowers students to learn more effectively and confidently through the use of technology. Our first product is an on-demand tutoring service which has been used by over 500,000 students and 55,000 tutors across Hong Kong, Taiwan, Singapore, Malaysia, Indonesia, Thailand, Japan, Korea, Australia and New Zealand.
# What is the mission of Snapask?
Maximise human learning ability with personalised learning
# What does success look like for this role?
- Students and Parents have an exceptional experience and find their values in using, paying and upgrading for Snapask's products
- Tutors have excellent teaching experience and a high quality of tutors are maintained
- The Snapask product and offerings are dramatically improved by you and your team's contributions
# What will I actually be doing in this role?
- Take the initiative on creating an 11-star experience towards Students, Parents and Tutors by working with various key stakeholders
- Onboard both Tutors and Students by setting their tutorial and usage behavior
- Ensure that customer inquiries and issues are promptly and adequately resolved in the local and global market
- Manage your leading projects and relevant stakeholders to create more values towards Snapask users
- Provide constructive suggestions upon day-to-day customer relationship management to perfect user experience
- Good analytical skills to monitor database for supply and demand insights
- Drive student's and parent's purchasing behaviours by understanding the ideal customer profile and the buyer's journey
# What do we think will make you successful in this role?
- At least 2 years of experience relevant to sales operations and/or customer service (with start-up would be a plus)
- Be able to empathise with others and imagine what it's like being in another person's shoes
- Be detail-oriented, proactive and have the drive to meet the needs of those around you
- Able to communicate effectively in spoken and written English and Mandarin Chinese. (Cantonese or a third language a plus)
- Good with numbers and be equipped with a growth mindset
- Have a high ownership of tasks, projects, and initiatives to constantly improve our product
★ 制度類：半年核薪制度、每月兩日遠端工作、彈性上下班時間
★ 健康保險：勞保、健保、勞工退休金6％提撥
★ 請／休假：週休二日、到職即享一年十日優於勞基法之特休，勞基法所規定的我們都不會少
★ 工作空間：全新裝潢辦公室－認真工作區、吵鬧工作區、休閒娛樂區
★ 娛樂福利：員工聚餐、會議飲品、Xmas Party、零食咖啡區、每季 team building
★ 獎金禮品：開工紅包、尾牙抽獎人人有獎
★ 在職進修：每月 2000 元員工進修補助金
★ 設備補助：可申請購買工作用個人電腦補助，最高補助 30,000 元
