【iKala Cloud】資深客戶成功專員(CDP) Senior Customer Success Specialist, CDP

iKala 愛卡拉


【Job Description】 
We are seeking a Customer Success Manager in Taiwan who can support our customers as they transition from sales prospects to active users of iKala CDP. An ideal candidate for the role will become a trusted advisor to enable clients to apply iKala CDP solutions to achieve their business objectives. 
1. Establish clear retention goals and process milestones for the client and iKala CDP team to work toward. 
2. Assist clients to expand their usage and adoption of iKala CDP solution. 
3. Establish and maintain a strong relationship with key decision makers - Be a trusted advisor. 
4. Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable. 
5. Identify customer’s growth opportunities throughout the subscription period and create and execute renewal/retention strategies as well as identifying upsell and cross sell opportunities. 


1. 3+ years of experience in customer success/consultant/Inhouse martech planning or related position. 
2. Excellent communication skills to effectively convey technical information to both technical and non-technical audiences. 
3. Establishes a trusted adviser relationship that works to ensure our client’s full satisfaction with our technology. 
4. Excellent oral and written communication skills in Mandarin and business fluency in English. 
1. Have a strong understanding of Digital Marketing/Martech/Data/CRM. 
2. Account management experience in Key Account client or Internal team. 
3. Knowledge in data analytics related solution (eg. Google Analytics/BI/CDP) 
4. Self-motivated and able to thrive in a results-driven environment. 




■ 勞、健保及退休金提撥 
■ 三節禮金 
■ 生日禮金 
■ 內部同仁推薦獎金 
■ 人才推薦獎金 
■ 專案獎金 
■ 年終獎金 

■ 可彈性申請在家工作 
■ 咖啡無限暢飲 
■ 釀酒機 (偶爾可以小酌一杯) 
■ 餅乾零食吃到飽 
■ 下午茶聚會 
■ 部門聚餐 
■ 慶生會 
■ 紓壓按摩 
■ 電影欣賞 
■ 員工旅遊 
■ 健康檢查 
■ 團體保險 
■ 教育訓練補助 
■ 休假給予最大彈性
■ 女性同仁生理假 (每月一天不扣薪)
■ 全薪病假 (一年五天不扣薪)
■ 優於勞基法之陪產檢假 
■ 優於勞基法之彈性休假 
■ 志工服務假 
■ 開放式的辦公環境,辦公室可穿著室內拖鞋,營造家庭式的舒適環境 
■ 衛生的環境設施,專人全天候維護茶水間及洗手間的清潔衛生 
■ 舒服安靜的休憩空間 
■ 安全的門禁管理,保障同仁安全 
■ 年輕熱血的新創團隊 
■ 活潑歡樂的工作氣氛 
■ 扁平的組織,彼此可以輕鬆談話 
■ 我們互相尊重、講求效率與信任 
■ 意見不用怕被忽視 
■ 我們不只是同事,是一起努力的夥伴朋友 
■ 我們一起努力工作,一起快樂玩耍 


NT$ 1 - 1 (月薪)