【iKala Cloud】技術客戶經理 Technical Account Manager

【Responsibilities】　
1. Leading the implementation journey.
2. Provide technical guidance.
3. Manage timelines, milestones, migration goals, and business transformation strategies.
4. Advocate for customer needs in order to overcome adoption blockers.
5. Drive new feature development.
6. Oversee multiple work streams and teams to maintain customer momentum.
7. Develop relationships with stakeholders.
8. Understand customers' business, develop strategic roadmaps.
9. Lead regular reviews and executive sessions to better understand business and technical needs.
10. Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success.
11. Work with customers and Support to guide issues/escalations to resolution.

【Qualifications】　
1. A bachelor's degree in Computer Science, Mathematics, Engineering, or a related field of study; or equivalent experience.
2. 3+ years experience working with specific technology domains such as Software Development, Systems Engineering, Cloud Computing, Infrastructure, Networking, Security, Data, and Analytics.
3. 3+ years of experience designing, implementing or consulting in applications and infrastructures.
4. Experience communicating with technical and non-technical audiences and executive-level stakeholders and clients.
5. 3+ years experience in enterprise IT applications.
6. 2+ years of hands-on Software Development, Systems Administration, DevOps Engineering, Network Administration, Systems Architecture, IT Security, or other relevant technical disciplines.
7. Working knowledge of software development tools and methodologies.

【加分項目】　
1. 具備 製造業或大型 Enterprise 的實務/服務經驗。
2. 曾擔任對接客戶的角色，並擁有與執行相關單位互動、協助客戶技術實作、雲端轉型等經驗。
　
　
更多資訊>>>https://ikala.ai/zh-tw/

【工作環境】　
明亮開放的辦公環境，依照職務需求提供彈性遠端工作（Work-from-Home），更有零食及咖啡無限供應，駐辦公室按摩服務。

【多元溝通】
定期舉辦公司全員大會，團隊年輕熱血，扁平的組織互相尊重、講求效率與信任，意見不用怕被忽視。

【職訓課程】
完整的新人訓練，幫助新進的同仁能快速上手融入團隊。邀請外部講師或內部同仁授課，也可以申請工作技能相關的課程補助，在職涯發展的路上持續精進自己的專業。

【娛樂活動】
不定期舉辦紓壓課程與電影欣賞，部門季度 Team Building ，以及福委會舉辦的國內外員工旅遊和趣味活動，例如：聖誕節交換禮物狼人殺、辦公室密室逃脫...等。

【獎金制度】
提供優渥的人才推薦獎金，獎勵優秀同事表現的同儕獎金，另外包含年終獎金、端午節獎金、中秋節獎金以及生日禮金。

【職業安全】
新進和在職同仁提供年度健康檢查，並邀請執照醫生在公司舉辦年度健康講座，以及場駐護理師健康生理心理諮詢。

【休假制度】
除勞基法規定特休外，另提供五天彈性休假，其他還有陪產檢假、志工假、全薪生理假、全薪病假、疫苗假。