奧美顧客體驗 - Senior Project Manager 資深數位體驗專案管理經理

奧美氛圍

最近更新於 2025-04-07

立即應徵

工作內容

奧美的業務重點是創建、建立和擴大客戶基於數據驅動、技術支持的與其受眾的互動。這包括但不限於 CRM 和忠誠度、數據、網站/應用設計與構建、內容傳遞和電子商務。與許多在這一領域的競爭對手不同,他們首先考慮的是「技術先行」,我們從客戶入手,並且痴迷於將品牌的獨特情感連接融入我們創造的每一次體驗中。我們的創意火力使我們能夠實現這一承諾--並使工作變得更有趣!

我們正在尋找資深專案經理,為部門帶向新的業務增長、客戶滿意和創意創新高度中發揮核心作用。管理各種類型的技術項目,從構思到設計到完成的每一個階段,並與一支由才華橫溢的策略師、創意人員、用戶體驗設計師、工程師、數據科學家和其他跨功能團隊成員組成的團隊合作,通過移動和網站應用為各種客戶組合創建易於使用且有效的廣告、商務和消費者體驗。

▌你將在團隊中負責這些任務
◆ 驅動和管理客戶關係。為客戶制定成功計劃,概述他們的關鍵成功因素、成功指標、潛在問題並提供數字最佳實踐建議。
◆ 收集客戶的項目簡報和要求,監督內部交付團隊以確保達到質量標準和客戶滿意度。
◆ 作為主題專家,推動和實現客戶對其 MarTech 平台的投資。準備每月和季度業務回顧,分享市場洞察和行業最佳實踐。
◆ 扮演關鍵角色,以幫助優化我們的財務預測、交付方法、工程衝刺計劃、預算、項目規劃和排程以及資源配置
◆ 擁有與交付團隊的項目計劃,監控任務完成並實現項目里程碑。
◆ 管理項目範圍的日常運營方面,有效應用敏捷或瀑布項目方法和標準。
◆ 為客戶參與回顧項目狀態準備並遵循質量保證程序。
◆ 協調財務團隊跟踪項目費用和開票活動。
◆ 擁有項目預算,管理成本和交付物以及人員資源,有效地呈現並證明服務範圍書,包括時間表、預算、資源計劃和一般交付生態系統(整合和合作夥伴)
◆ 識別潛在的項目風險並制定應急計劃

The Ogilvy One's business is focussed on the creation, building and scaling of a client's data-driven, technology-enabled interactions with its audiences. This includes, but is not limited to CRM & loyalty, data, web/app design & build, content delivery, and ecommerce. Unlike many of our competitors in this space, who think ‘technology first', we start with the customer and are obsessed with infusing a brand's unique emotional connection into every experience we create. Our creative firepower positions us well to deliver on this promise – and makes it a lot more fun to work on!

We're looking for a Senior Project Manager to play a central role in taking Ogilvy One's business unit to new levels of business growth, client delight and creative innovation.

Our PMs manage technical projects of all types through every stage of development, from idea to design to completion. They will work with teams of talented strategists, creative, user experience designers, engineers, data scientists and other cross-functional team members to build easy-to-use and effective advertising, commerce and consumer experiences via mobile and website applications for various client portfolios across the agency.

Key Responsibilities:
◆ Drive and manage client relationships. Develop success plans for clients that outline their critical success factors, metrics for success, potential issues and provide recommendations on digital best practices.
◆ Collect client briefs and requirements for new projects and oversee internal delivery teams to ensure quality standards and client satisfaction are met.
◆ Act as a subject matter expert and drive the adoption and enablement of customer's investment in their MarTech platform. Prepare monthly and quarterly business reviews to share marketing insight and industry best practices.
◆ You play a key role in the agency to help optimise our financial forecasting, delivery methodologies, engineering sprint planning, budgeting, project planning & scheduling and resource allocation.
◆ Own project plans with delivery team, monitor task completion, and achieve project milestones
◆ Manage day-to-day operational aspects of project scopes and effectively apply Agile or Waterfall project methodology and standards.
◆ Prepare for customer engagement reviews on project status and follow quality assurance procedures
◆ Coordinate with the finance team tracking project expenses and invoicing activities.
◆ Own the project budgets to manage costs and deliverables as well as staffing resources
◆ Effectively present and justify SoW, including timelines, budgets, resource plans and general delivery ecosystems (integrations and partnerships)
◆ Identify potential project risks and developing contingency plans

條件要求

▌誠摯歡迎這樣的你加入奧美
◆ 在數字營銷行業擁有5年以上的項目管理經驗。
◆ 在項目管理方面擁有客戶面向行業經驗的證明,管理項目如網站/應用設計與構建、CRM與忠誠度、數據、電子商務和數字活動。 具有數位專案執行和規劃的經驗。
◆ 卓越的溝通技巧,使您能夠深入了解客戶需求並導航至成功解決方案。流利的中/英文口語和書寫能力。
◆ 擁有PMP或PRINCE2認證,並至少有2年在管理市場技術方面的經驗,將是一個加分點。
◆ 能夠在要求嚴格的環境中處理多個高優先級項目。
◆ 能夠在始終動態的工作環境中應用創意和分析思維,提供解決方案。
◆ 在客戶旅程設計和撰寫商業及功能要求文件方面的經驗。
◆ 積極的態度,並且希望在新興組織中成長。

Required Skills:

◆ 5+ years of Project Management experience in the digital marketing industry.
◆ Proven experience in program/project management, with client facing industry experience managing projects such as websites/application design & build, CRM & loyalty, data, ecommerce and digital campaigns
◆ Exceptional communication skills, enabling you to deeply understand customer needs and navigate to successful solutions. Fluency in spoken and written English and Mandarin are mandatory.
◆ Certification in PMP or PRINCE2 with at least 2 years of experience in managing marketing technologies is a plus
◆ Ability to handle multiple, high-priority projects in a demanding environment
◆ Ability to apply creative and analytical thinking and provide solutions in an always dynamic work environment. Positive attitude is a must and a desire to grow within an emerging organization.
◆ Experience in customer journey designs and writing business and functional requirements documents.
◆ Positive attitude is a must and a desire to grow within an emerging organization.

加分條件

能操作 Micridoft office, Figma, 或其他數位或專案管理相關工具

員工福利

法定項目

勞保、健保、特別休假、勞退、婚假、陪產假、產假、育嬰留停、女性生理假、產檢假、員工體檢

其他福利

 

Ogilvy Care 奧美福利 

▌假期福利 

  • 年假:到職滿三個月即享至少年假 10 天,滿二年 14 天,依據年資與職級最高 30 天 
  • 生日假:到職滿三個月即享生日當月生日假 
  • 婚喪假:同勞基法假期天數,另提供結婚禮金及喪花補助 
  • 全年國定假:每年平均比一般勞基法企業多 12 天奧美假期,遇周末絕不補班 
  • 年資特別假:每滿五年即享額外 10 天奧美特別假,希望員工以長假充電休息 
  • LGBTQ+ 同享婚假、產假、優於勞基法 14 天陪產檢假及陪產假福利 

▌健康保障:我們重視你的健康 

  • 符合法令的勞健保,雇主提撥 6% 勞退絕不轉嫁員工 
  • 員工團保(壽險/住院/意外醫療險)由公司全額支付,員工配偶與子女無條件免費加保 
  • 員工健檢全額補助,奧美保健室、哺乳室、專業職醫職護駐點提供健康諮詢 
  • 員工協助方案 EAP 合作診所,免費身心專家預約諮詢 
  • 全集團配置 3 位專屬視障按摩師 
  • 不定期身心舒壓活動及放鬆課程 
  • 每年提供 7 天全薪病假 
  • 簽約企業計程車 

▌訓練發展 

  • WPP 母集團及 Global Ogilvy 全球奧美的海外線上訓練資源 
  • 集團內部課程、趨勢分享、名人講座及部門專業訓練 
  • Career conversation 定期雙向評估 
  • 照顧新進員工的學長制 
  • 奧美年資金幣 

▌休閒娛樂 

  • 員工旅遊:提供補助,同時享有 3 天帶薪旅遊假 
  • 奧美尾牙:華麗佈置、藝人表演及驚喜連連的各種獎項 
  • 福委活動:每年不定期舉辦 Summer Party、聖誕 Angel Awards、奧美社團… 
  • 奧美特約商店:信義區優質特約商店、同享國泰集團員工折扣商品 
  • 生日禮金及奧美紀念品 

▌文化氛圍 

  • 活潑開放的工作環境、高度向心力的團隊 
  • 恆春奧美:自由報名遠離塵囂的換城工作,創意源源不絕、身心靈全放空 
  • DE&I 精神:用人不分背景、員工意見自由、定期活動倡導(彩虹月、女人節、心理健康日…) 
  • 全天候供應員工票選得主的咖啡豆研磨咖啡 

 

薪資範圍

面議(經常性薪資達4萬元)