【CMS1801I】MS-印尼客戶成功實習生 Merchant Success Intern, Indonesia (based in Taipei)

SHOPLINE TEAM

工作內容

【What you will be doing】
-即時處理客戶來信、訊息、及來電問題
-基於產品文檔,向客戶提出有效率的解決方案
-記錄客戶相關問題,定期匯整與回報給產品部門
-使用後台或者試算表做好相應記錄
-協助產品部門測試新功能並從使用者角度提供建議
-協助將產品文檔、系統介面等內容翻譯成目標市場的當地語言
-協助業務部門進行市場拓展相關工作

【What you will be doing】
- Learn and understand our products and keep updated with the new product features.
- Answer incoming questions via live chat, email and phone calls, handle merchant enquiries.
- Collect feedback and highlight the pain points from merchants. 
- Provide effective feedback/report to the product team to prioritize development tasks and suggest new product features.
- Translate and edit FAQ, training materials for local teams and market.
- Translate UX wordings for system panels. 
- Support regional/local teams complete market expansion related tasks.

條件要求

【Who we are looking for】
-高EQ/IQ的溝通、談判、對應、處理問題能力
-文書作業能力
-耐心及親切的溝通方式
-積極進度,以解決客戶問題為成就感的心
-對於新創線上工具與科技有快速的學習能力與熱誠
-對印尼網路商店及網購文化有基礎的概念
-一個禮拜至少能進公司2~3個整天
-印尼文聽說讀寫流利,中文或英文可進行一般商務溝通

【Who we are looking for】
- A sincere relationship-builder, self-motivator, and team player.
- 100% merchant-focused attitude.
- Excellent communication skills.
- Strong typing skills and good command of Bahasa Indonesian, fluent in English or Traditional Chinese.
- Knowledge of Chinese (Mandarin) is preferred for success in this role.
- Strong time management and expectation management skills.
- Comfortable with uncertainty and situations where there is no “right answer.”
- Positive attitude, patient with people and willing to learn.
- Curious and interested in technology and new products.
- Could work 2~3 days a week
- Knowledge of the E-commerce environment in Indonesia.
- Knowledge with E-commerce marketing tools, such as Google Analytics, Facebook Pixel, AdWords, etc. 

加分條件

【It'd be plus if you have】
- 電商行銷背景經驗,例如:FB / Google 廣告投放
- 實際使用 Google Analytics / Facebook Pixel 等軟體之經驗
- 具顧客/專案管理、業務銷售經驗
- 具網路拍賣、網路平台文字及電話客服經驗
- CRM軟體使用經驗:Intercom / Zendesk

員工福利

法定項目

勞保、健保、特別休假、勞退、婚假

其他福利

1. 彈性工作時間 / Flexible work hours
2. 彈性工作地點 / Flexible work location
3. 第一年即享有15天年假 / First year 15 days of annual leave
4. 生日假 / Birthday leave
5. 給薪病假 / Full pay sick leave
6. 給薪家庭照顧假 / Paid family care leave
7. 產假90天 / Maternity leave 90 days
8. 陪產假10天 / Paternity leave 10 days
9. 公司贊助彈性福利 / Company sponsored SHOPLINEFlex
10. 每季部門聚餐補助 $1,000 / Company sponsored quarterly team dinner
11. 平等的公司成員架構 / Flat team structure
12. 優質薪資待遇 / Competitive salary package
13. 有機會驅動產品導向,只要你有好的想法! / Ability to drive product direction

薪資範圍

NT$ 170 - 170 (時薪)