工作內容

【What you will be doing】
- Manage merchant success and happiness of our merchants by providing top-notch support and service to all of our merchants for all regions.
- Answer any incoming questions via live chat, email and handle merchant enquiries.
- Handle translation needs including FAQ articles, system UI wordings, announcement messages.
- Provide effective feedback to the product team to prioritise development tasks and suggest new product features.
- Be a strong advocate for our brand and product, interact and build a community of loyal customers.
- Perform other administrative duties pertaining to all marketing and sales activities.
- Prepare and present workshop events for our merchants.

條件要求

【Who we are looking for】
- High school certification, University Diploma/ Degree.
- 1-2 years of experience in E-commerce or ERP and Customer Service is preferred.
- Fresh graduates are welcome to apply!
- Excellent communication and good command of English and Thai.
- Well organised and good time management skills.
- Self-starter and good team player.
- 100% customer-focused attitude.
- Positive attitude, patient with people and willing to learn.
- Ability to handle multiple tasks under pressure.
- Curious and interested in technology and new products.
- Experience in any customer-facing role is preferred.

遠端型態

完全遠端面試

疫情期間此職缺面試流程採線上面談,無實體會談

員工福利

1. 彈性工作時間 / Flexible work hours
2. 彈性工作地點 / Flexible work location
3. 第一年即享有15天年假 / First year 15 days of annual leave
4. 生日假 / Birthday leave
5. 給薪病假 / Full pay sick leave
6. 給薪家庭照顧假 / Paid family care leave
7. 產假90天 / Maternity leave 90 days
8. 陪產假10天 / Paternity leave 10 days
9. 公司贊助彈性福利 / Company sponsored SHOPLINEFlex
10. 每季部門聚餐補助 $1,000 / Company sponsored quarterly team dinner
11. 平等的公司成員架構 / Flat team structure
12. 優質薪資待遇 / Competitive salary package
13. 有機會驅動產品導向,只要你有好的想法! / Ability to drive product direction

薪資範圍

面議(經常性薪資達4萬元)

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