【CMKT0701】Product Copywriter (English)

SHOPLINE 全球智慧開店平台，是提供品牌一舉創建、管理線上與線下商店的一站式智慧開店服務。

以品牌電商架站平台為核心，整合網站設計、商品管理、金物流服務以及行銷導流工具，為賣家提供簡單、好上手的架站服務，是亞洲最大的網路開店平台，此外，SHOPLINE 也提供跨境、O2O 虛實整合、POS 系統等全通路解決方案。自 2013 年創辦以來，全球已經有超過 500,000 個品牌使用 SHOPLINE 的服務成功開店，讓 SHOPLINE 成為在亞洲市場的行業領軍者。

我們保有外商的制度福利與新創公司的彈性，你還等什麼！
歡迎對 startup 有熱誠的人才加入我們的頂尖團隊！

We’re looking for a strong writer who can utilize SHOPLINE’s content style guide to draft merchant friendly instruction manuals, education handbook and FAQ materials of SHOPLINE products & features so our merchants can get the essential guidance in the most easy-to-understand and easy-to-follow manner.

【What you will be doing】
- Able to draft proper documents and guidance in response to a wide variety of issues and questions from our merchants
- Delivering and transforming complex technical messaging into a merchant friendly resolution and action plan
- Working with multiple teams including: engineering, product management, legal, customer support and, of course, our merchants to ensure the best practice and guidance can be initiated for reference
- Working collaboratively with internal stakeholders of different region to develop instruction manuals and guidance for our merchants with well-written FAQ documents tailored for each region’s specific scenarios and needs

【Who we are looking for】
- Bachelor’s degree or equivalent experience in marketing or communications
- 1+ years of professional copywriting and editing experience
- Strong working knowledge of online content strategy and creation
- Exceptional translation, writing, proofreading, and editing skills
- Exceptional skill with the nuances of technical writing
- Previous experience in Product Marketing will be a plus
- Solid understanding of B2B and B2B2C SaaS products concepts strongly preferred

【It’d be plus if you have】
- Experienced in e-commerce/retail store or B2B SaaS service marketing
- Experienced in project management and product education
- Familiar with Slack, Trello, Zendesk, Intercom, and Figma

1. 彈性的工時安排 / Flexible working hour
2. 彈性工作地點 / Flexible working location
3. 第一年即享有15天年假 / First year 15 days of annual leave
4. 生日假1天，生日當月任選一天使用 / Birthday leave
5. 給全薪病假 12天 / Full pay sick leave
6. 給全薪家庭照顧假 7天 / Paid family care leave
7. 全薪產假90天 / Maternity leave 90 days
8. 陪產假10天 / Paternity leave 10 days
9. 公司彈性福利補助每年新台幣2萬元(旅遊, 家庭照顧, 運動, 按摩等等) / Company sponsored SHOPLINEFlex
10. 每季部門聚餐補助新台幣1千元 / Company sponsored quarterly team dinner
11. 每月新台幣2百元零食津貼補助 / Snacks Coin NTD 200 per month
12. 每月生日會, 不定時早餐下午茶, 節慶活動豐富 / Festival Events, Birthday Celebration
13. 每個月約一至兩次按摩服務 / Massage
14. 公司另有企業內訓服務 / Training and Development
15. 年終獎金制度 / Annual Bonus
16. 扁平的公司組織架構 / Flat team structure
17. 優質薪資待遇 / Competitive salary package
18. 有機會驅動產品導向，只要你有好的想法！ / Ability to drive product direction