【About the Role】
At SHOPLINE, databases aren't just "maintained" — we treat them as reliable systems to be engineered, automated, and observable. Our services run on AWS, with a hybrid architecture that combines cloud managed services and self-hosted databases. You'll work hands-on with AWS, MongoDB, NewSQL, Kubernetes, Terraform, and more. As a DBA / DBRE, you'll partner with architects, backend engineers, and the Cloud team to keep our e-commerce SaaS platform's databases stable, secure, and scalable under high-traffic, cross-market conditions — automating repetitive operational work through IaC and monitoring.
在 SHOPLINE，資料庫不只是「維護」，而是要當成一個需要被工程化、自動化、可觀測的可靠系統來經營。我們的服務建構在 AWS 雲端之上，資料庫採用雲端託管服務與自建環境並行的混合架構，技術上會接觸到 AWS、MongoDB、NewSQL、Kubernetes、Terraform 等。身為 DBA / DBRE，你會和架構師、後端工程師、Cloud 團隊一起，確保我們電商 SaaS 平台在高流量、跨市場環境下的資料庫穩定、安全且可擴展，並透過 IaC 與監控把重複性的維運工作自動化掉。
【What you'll be doing】
- Ensure the integrity, security, and availability of databases through proper design, implementation, and maintenance. (~30%)
- Manage and deliver database infrastructure with Terraform / IaC, making changes version-controlled, reproducible, and reviewable.
- Design and operate highly available architectures; own capacity planning, backup/restore, and disaster recovery (DR) drills to safeguard data and service continuity.
- Support multi-region / cross-market database architectures, scaling and optimizing as the business grows.
- Optimize database performance through tuning, indexing, query optimization, and slow-query analysis. (~25%)
- Collaborate with architects and software engineers to integrate database solutions into the application architecture. (~20%)
- Take ownership of database-related tasks and features, ensuring their timely and successful completion.
- Establish monitoring and alerting to proactively identify and resolve issues.
- Participate in production incident handling, debugging, and root cause analysis, delivering effective solutions.
- Explore and adopt AI / LLM for database operations (e.g., intelligent diagnostics, query optimization suggestions, incident root cause analysis, operational automation), turning them into tools the team actually uses.
- Document processes, configurations, and runbooks for reference and future maintenance.
- 透過適當的資料庫設計、建置與維護，確保資料庫的完整性、安全性與可用性。（約 30%）
- 以 Terraform / IaC 管理與交付資料庫基礎設施，讓變更可版控、可重現、可審查。
- 設計並維運高可用架構，負責容量規劃、備份／還原與災難復原（DR）演練，保障資料不遺失、服務不中斷。
- 支援多區域／跨市場的資料庫架構，隨業務成長進行擴展與優化。
- 進行效能調校：索引設計、查詢優化、慢查詢分析等。（約 25%）
- 與架構師及軟體工程師協作，將資料庫方案整合進應用架構。（約 20%）
- 對負責的資料庫任務與功能負起 ownership，把事情確實完成到位。
- 建立監控與告警，主動發現並處理問題。
- 參與線上事故處理，進行除錯與 root cause 分析，提出有效解法。
- 探索並導入 AI／LLM 於資料庫維運（如智慧診斷、查詢優化建議、事故根因分析、維運自動化），把它變成團隊真正用得上的工具。
- 撰寫流程、設定與 runbook 文件，方便團隊參考與後續維護。
【Who we are looking for】
- Solid hands-on experience operating databases in production (DBA / DBRE / database-focused SRE all welcome).
- A degree in Computer Science, Information Management, Electronic Engineering, Information Engineering, or related fields — or equivalent practical ability (including but not limited to these majors).
- Hands-on MongoDB operations experience (any architecture).
- Comfortable operating and optimizing at least one database.
- Familiarity with query optimization and troubleshooting techniques.
- Comfortable with Linux / bash shell.
- Able to take ownership, with strong attention to detail, and see things through to completion.
- A lifelong learner who picks up new technologies quickly.
- 具備紮實的資料庫維運實戰經驗（DBA / DBRE / 偏資料庫的 SRE 皆可）。
- 包含但不限於資工 / 資管 / 電機 / 資訊相關科系，或具備同等實務能力。
- 具備 MongoDB 維運經驗（架構不限）。
- 至少熟悉一種資料庫的維運與優化。
- 熟悉查詢優化與問題排查技巧。
- 熟悉 Linux / bash shell 操作。
- 能對任務負責、注重細節、把事情完成。
- 願意持續學習、能快速上手新技術。
【Traits we value】
- Attention to detail (a must): a DBA's small oversight can become a big incident.
- Emotional stability: stay calm and methodical during production incidents.
- Curiosity and associative thinking: genuine interest in how systems work, able to extrapolate and anticipate risks.
- Proactive communication: willing to speak up and share ideas within the team.
- Verify everything: habitually go back to official documentation for answers.
- Knowledge sharing: documents configurations, decisions, and incident handling, so knowledge lives in the team rather than in one person's head.
- 細心（這是必備）：DBA 的小疏忽往往是大事故。
- 情緒穩定：面對線上事故能冷靜、有條理地處理。
- 好奇心與聯想力：對系統運作有興趣，能舉一反三、預想潛在風險。
- 主動溝通：在團隊中願意表達想法、提出意見。
- 凡事求證：遇到問題習慣回到官方文件找答案。
- 重視知識傳承：習慣把設定、決策與事故處理寫成文件，而不是只存在腦袋裡。
【It'd be a plus if you have】
- In-depth experience with a second database; NewSQL is a plus.
- Hands-on Terraform / IaC experience.
- Hands-on experience using Kubernetes (K8s).
- Experience operating cloud managed services.
- Interest or hands-on experience using AI / LLM to assist database operations.
- MongoDB Associate DBA certification.
- Experience building or maintaining e-commerce platforms or high-traffic SaaS.
- Experience working in a fast-paced startup environment.
- 具備第二種資料庫的深入經驗，NewSQL 尤佳。
- Terraform / IaC 實務經驗。
- 具備 Kubernetes (K8s) 使用經驗尤佳。
- 具備雲端託管服務（managed services）的維運經驗尤佳。
- 對以 AI／LLM 輔助資料庫維運有興趣或實作經驗者尤佳。
- MongoDB Associate DBA 認證。
- 曾參與電商平台或高流量 SaaS 的建置與維運。
- 在快速成長的新創環境工作過。
1. 彈性的工時安排 / Flexible working hour
2. 彈性工作地點 / Flexible working location
3. 第一年即享有 15 天年假 / First year 15 days of annual leave
4. 生日假 1 天，生日當月任選一天使用 / Birthday leave
5. 給全薪病假 12 天 / Full pay sick leave
6. 給全薪家庭照顧假 7 天 / Paid family care leave
7. 全薪產假 90 天 / Maternity leave 90 days
8. 陪產假 10 天 / Paternity leave 10 days
9. 公司彈性福利補助每年新台幣 2 萬元(旅遊, 家庭照顧, 運動, 按摩等等) / Company sponsored SHOPLINEFlex
10. 每季部門聚餐補助新台幣 1 千元 / Company sponsored quarterly team dinner
11. 每月新台幣 2 百元零食津貼補助 / Snacks Coin NTD 200 per month
12. 每月生日會, 不定時早餐下午茶, 節慶活動豐富 / Festival Events, Birthday Celebration
13. 每個月約一至兩次按摩服務 / Massage
14. 公司另有企業內訓服務 / Training and Development
15. 年終獎金制度 / Annual Bonus
16. 扁平的公司組織架構 / Flat team structure
17. 優質薪資待遇 / Competitive salary package
18. 有機會驅動產品導向，只要你有好的想法！ / Ability to drive product direction
