職位願景 (Role Mission)
作為開放平台產品線的產品經理，你將主導 SHOPLINE Open API、Webhook 與 Apps Store 的策略與執行，協助第三方開發者與合作夥伴透過開放平台擴充商店能力。你的目標是打造開放生態系，為商家提供多元的電商產品解決方案，滿足商家的營運需求。
核心職責 (Core Responsibilities)
開放平台 Owner：負責 Open API、Webhook 與 Apps Store 的產品路線圖，規劃平台能力的演進方向。
第三方夥伴合作：擔任第三方開發者與合作夥伴的技術顧問窗口，從串接設計到上線全程協助。
開發者體驗優化：優化開發者工具與 App 上架流程，降低夥伴串接門檻。規劃 SHOPLINE 開放能力，讓合作夥伴能整合雙方產品功能。
商家 Marketplace 體驗迭代：持續迭代商家在 Apps Store 的使用體驗，從探索、安裝到使用 App 的流程，協助商家找到合適的解決方案。
需求撰寫與溝通：撰寫清晰的產品需求文件與 API 規格，向團隊傳達功能設計與業務邏輯。
跨部門協同：與業務、工程、設計團隊協作，排定優先級並確保交付品質；與其他產品團隊協作，規劃各產品線的功能開放策略。
趨勢追蹤：關注開放平台、App 生態系與開發者平台的產業趨勢與最佳實踐，確保產品前瞻性。
指標分析：定義並追蹤平台成效指標（API 使用量、夥伴活躍度、App 安裝與留存），驅動功能迭代。
Role Mission
As Product Manager for the Open Platform product line, you will lead strategy and execution for SHOPLINE’s Open API, webhooks, and Apps Store, enabling third-party developers and partners to extend store capabilities through our open platform. Your goal is to build an open ecosystem that offers merchants a diverse range of e-commerce solutions to meet their operational needs.
Core Responsibilities
Open Platform Owner: Own the product roadmap for Open API, webhooks, and the Apps Store, and define how platform capabilities evolve.
Third-Party Partner Collaboration: Serve as the technical consultant and key contact for third-party developers and partners, guiding them from integration design to launch.
Developer Experience Optimization:
Improve developer tools and the app submission process to lower the barrier for partner integration.
Plan SHOPLINE’s open capabilities so partners can integrate their products with ours.
Merchant Marketplace Experience: Continuously improve the merchant experience in the Apps Store, from discovering and installing apps to using them, so merchants can find the right solutions.
Requirements Writing & Communication: Write clear product requirement documents and API specs to communicate feature design and business logic to the team.
Cross-functional Collaboration: Work closely with business, engineering, and design teams to prioritize and ensure quality delivery; partner with other product teams to define the open capability strategy for each product line.
Trend Monitoring: Track industry trends and best practices in open platforms, app ecosystems, and developer platforms to keep the product forward-looking.
Metrics Analysis: Define and track platform performance metrics (API usage, partner activity, app installs and retention) to drive continuous feature iteration.
必備條件
具備 API、Webhook 與系統串接的理解，能與工程師和夥伴討論技術方案。
3 年以上工作經驗，大學以上學歷。
中英文溝通能力優異，具結構化思維與技術文件撰寫能力。
具備多工處理與優先排序能力，對任務有高度 ownership。
Required Qualifications
Understanding of APIs, webhooks, and system integration, with the ability to discuss technical solutions with engineers and partners.
3+ years of work experience, bachelor’s degree or above.
Excellent communication skills in both English and Mandarin, structured thinking, and strong technical writing skills.
Ability to manage multiple workstreams, prioritize effectively, and take strong ownership.
加分條件
有平台型產品（App Marketplace、Developer Platform）規劃經驗者佳。
有與外部開發者或合作夥伴協作的實務經驗。
有工程背景或 API 設計經驗。
有電商或 SaaS 產品經驗者佳。
Nice to Have
Experience planning platform products (e.g. app marketplaces, developer platforms).
Hands-on experience collaborating with external developers or partners.
Engineering background or API design experience.
Experience with e-commerce or SaaS products.
1. 彈性的工時安排 / Flexible working hour
2. 彈性工作地點 / Flexible working location
3. 第一年即享有 15 天年假 / First year 15 days of annual leave
4. 生日假 1 天，生日當月任選一天使用 / Birthday leave
5. 給全薪病假 12 天 / Full pay sick leave
6. 給全薪家庭照顧假 7 天 / Paid family care leave
7. 全薪產假 90 天 / Maternity leave 90 days
8. 陪產假 10 天 / Paternity leave 10 days
9. 公司彈性福利補助每年新台幣 2 萬元(旅遊, 家庭照顧, 運動, 按摩等等) / Company sponsored SHOPLINEFlex
10. 每季部門聚餐補助新台幣 1 千元 / Company sponsored quarterly team dinner
11. 每月新台幣 2 百元零食津貼補助 / Snacks Coin NTD 200 per month
12. 每月生日會, 不定時早餐下午茶, 節慶活動豐富 / Festival Events, Birthday Celebration
13. 每個月約一至兩次按摩服務 / Massage
14. 公司另有企業內訓服務 / Training and Development
15. 年終獎金制度 / Annual Bonus
16. 扁平的公司組織架構 / Flat team structure
17. 優質薪資待遇 / Competitive salary package
18. 有機會驅動產品導向，只要你有好的想法！ / Ability to drive product direction
