● 為客戶與合作廠商提供 #軟體定義儲存系統 的售前整合規劃工作,包括產品教育訓練、系統建置安裝、執行 Proof of Concept (PoC) 等等。
● 為客戶與合作廠商提供軟體定義儲存系統的售後技術支援,包括技術問題的回覆解答、應用諮詢、與客戶的現場服務等等。
● 收集客戶回報問題之詳細說明,紀錄並分析事件,協助 RD、QA 改善產品品質與客戶滿意度。
● 撰寫系統操作說明、安裝建置計畫、維護手冊、教育訓練、FAQ等技術文件。
資格條件:
● Bachelor degree or higher in computer science/management information system, or equivalent work experience.
● Passion for helping customers/partners to solve their problems.
專業技能:
1. Basic knowledge in enterprise and/or datacenter IT infrastructure.
2. Experience on Linux/Windows administration is a plus.
3. Experience on storage product and technology, such as RAID, NAS, or SAN (iSCSI, FC, CIFS and NFS) is a plus.
4. Experience on at least one of virtualization systems (VMware ESXi, Microsoft Hyper-V, or KVM) and/or OpenStack is a plus.
5. Ability to write technical documents and conduct a technical training in English is a plus.
第一項要求為必要條件。
除了必要技能之外,應徵者應至少具備第2項至第5項的其中一項技能。
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