(台北)商務客戶服務專員 Customer Success Representative

KDAN

KDAN 凱鈿

Job Description

【What will you do?】

• Provide an excellent customer assistance through high quality communication and interactions.
• Assist customers with issues related to all Kdan products and services.
• Effectively utilize a variety of on-line and off-line channels to respond to clients and help resolve both technical and non-technical issues.
• Engage potential customers by answering product and service questions. (B2B/Business partnership/E-commerce/Volume purchases)
• Prepare product or service reports by collecting and analyzing customer intelligence.

Requirement

【Who are we looking for?】
• Understands customer satisfaction
• Bachelor’s degree from an accredited four-year institution.
• Working knowledge of at least two of the following operating systems: Windows, Mac, Android, iOS.
• Good English reading, writing, and speaking skills are a must.
• Possess good communication and interpersonal skills.

 

*Plus

• Experience in customer relationship management or customer support is a plus.
• Bachelor’s degree in Business, Communications, Journalism from an accredited four-year institution.
• Strong understanding of the current mobile technology market, including the mobile applications industry and its relevant market trend.
•Previous working experience as a sales representative that involves international trade is a plus.
• Possess some type of English proficiency test results.
• Familiar with Microsoft Office Suite, particularly Excel.

 

Come and join us!

Remote type

Fully Remote Interview
Hybrid Job

因應COVID-19疫情,目前採階段性遠端工作模式至2020/04月底,結束日期將視疫情狀況調整。

Benefits

Welfares by law

勞保、健保、特別休假、勞退、婚假、哺乳室、週休二日、陪產假、產假、育嬰留停、女性生理假、安胎假、產檢假、就業保險、員工體檢、職災保險

Other benefits

< 凱鈿福利 2.0 > 除了基本員工團保、每年員工健康檢查、三節禮金外,凱鈿擁有七大不可思議!

1. 於法定特休制度外,加入凱鈿額外享有8天的 Kdan VIP 專屬假,出國玩囉!
2. 混合辦公、彈性工時安排,自己的工作時段自己決定!
3. 源源不絕的飲料、咖啡與零食供你增加腦力,別擔心,我們也有飛輪讓你吃再多零食也不怕胖!
4. 福委會 Team Building 活動如戶外踏青、電影包場、保齡球 PK,帶你追趕跑跳碰
5. 豐沛的內部培訓資源,並提供進修學習方案補助,讓你不斷向上提升!
6. 開放式工作空間,不管你想在窗邊眺望市景還是在按摩椅上思考人生,工作模式隨你切換
7. 我們有被設計耽誤的 Bartender、被程式耽誤的歌手,還有更多有趣的人等你來認識!

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我們希望這是真正吸引你加入凱鈿的原因:
凱鈿 A.I.R,這是凱鈿人習以為常就像空氣一樣的企業文化!

※敏捷(Agility)

KDAN 致力於快速響應國際市場變化與客戶需求,打造靈活且充滿活力的團隊文化,讓每位成員都能在不斷變化的環境中茁壯成長、迎接挑戰。

※共融(Inclusion)

KDAN 是一個多元的團隊,我們鼓勵來自世界各地的 KDANer 分享自己得想法,透過透明、開放的交流,激發無限創意,共同推動團隊創新與成長。

※可靠(Reliability)

KDANer不僅專注於提供卓越的產品和服務、創造值得信賴的客戶體驗,更期待透過團隊合作能成為彼此的神隊友。

快加入我們成為令人驕傲的凱鈿人!Be Awesome Today!

Salary Range

NT$ 35,000 - 45,000 (Monthly)