B2C and B2B Customer Service Representative / Account Manager

工作內容

Company's background

Moshi is a purveyor of electronics fashion. Moshi designers are meticulous in materials selection and form factor design to enhance and preserve the value of high end personal electronics devices.

Moshi's website : www.moshi.com

Moshi is looking for fun and driven professionals to join our Customer Service team! We have experience with making our customers happy, from distributors down to consumers, and are now looking for passionate people to our Customer Service team in order to continue providing excellent service to a growing number of customers, both end-users and resellers.

This position will follow Customer Service issues from start to finish; dealing with both end-users and resellers directly, then directing their tickets through our operations and supply chain to completion. This is an interesting and challenging position with high visibility in the company, and directly contributing to one of our key company values: the customer journey.

條件要求

The short-term duties involve:
- Responding to customer service tickets that come into our online system (Zendesk) from around the world, both from end-users and resellers
- Dealing with international product returns
- Work closely with our existing supply chain and customer service professionals, to facilitate an excellent customer experience
- Become an expert in Moshi product specs and design in order to better assist our customers
- Processing purchase orders from resellers
- Assisting our eCommerce team with creating new product listings and monitoring inventory levels

Long-term duties may include:
- Developing processes to enhance the experience for customers from purchase of Moshi products to dealing with potential returns
- Live chat Customer Service
- B2B sales
- eCommerce account managing

This position is a perfect fit for an organized overachiever looking for extensive hands-on experience in the operations of a successful retail brand at all levels.

Selection procedure
There is a multi-step process for this selection:
Written response test
Skype interview
First time in-office interview
Second time in-office interview
Final in-office interview

Working hours:
As most of our customers are located in the US, the expected working hours are Tuesday-Saturday, 7am-4pm, Taiwan time.

Qualifications and Requirements:

Excellent written English skills

0-3 years experience related to customer service, B2B sales/account managing and/or operations

Personality: Must be an extremely detail oriented person

Personality: Must be someone that patience comes naturally to

Positive thinking: Must be a solution oriented person. Your first response to an issue is to find a way to fix it

High stress tolerance: Willing to do things that you are not good at or have never done before.

Able to work in a team

Other language skills (German, Spanish, French, Chinese) and experience with Zendesk and/or SAP are a plus, but not a requirement

Interested in digital/electronics products.

Understand and be able to use Apple related products.

If you feel you meet the above qualifications and you are looking for a new challenge, we welcome you to apply for the position.

公司福利

△基本保障:我們擁有完善的勞保、健保及團體保險,遵守勞基法

△外部課程補助:人生有學不完的事情,對於學習我們會給予全面的支持

△定期健康檢查:健康要顧,忙碌之餘我們也關心你的健康

△每年國外旅遊:一年一度到國外增長視野及放鬆

△冰箱免費奶製品:咖啡加奶還是想來瓶乳酸飲料

△工作環境:遠眺松山機場及101,寬敞舒適充滿設計感的辦公空間

△交通方便:市府捷運站步行3分鐘到公司

△晚餐供應:每天的晚餐供應,加班與否都不怕餓肚子

△免費咖啡:配有研磨咖啡機及香醇濃郁的豆子,補充你急需的咖啡因

△設備完善:配備Herman Miller人體工學椅,緩解你脊椎的負擔;無論你用Window或OS系統,皆有完善設備提供。

△週一飲料:療癒你的Monday Blue

△週五麵包:週末前的下午茶良伴或者隔天週末懶得出門買早餐,都能夠立即獲得救贖

moshi 對工作同伴有完整的職涯規劃,培養其工作能力,期盼您在這份工作中能達到個人自我成長及生命充實的目標!

薪資範圍

NT$ 35,000 - 38,000 (monthly salary)