Rosetta.ai helps fashion e-commerce uncover consumers' shopping preferences and provide personalized shopping experiences to consumers. We're making e-commerce merchants have enterprise-level AI backup on day 1.
We are seeking a highly motivated and customer-centric individual to join our team as a Customer Success Manager. In this role, you will be responsible for ensuring the success and satisfaction of our fashion industry clients. You will serve as a trusted advisor, building strong relationships, driving adoption, and advocating for our customers' needs.
Responsibilities:
- Develop and execute customer success strategies, focusing on customer satisfaction, adoption, retention, and growth.
- Guide customers through the onboarding process, providing training, resources, and support to ensure successful platform adoption.
- Build and maintain strong relationships with key stakeholders, serving as their primary point of contact and trusted advisor.
- Conduct regular check-ins with customers to understand their needs, challenges, and goals, and proactively address any issues or concerns.
- Monitor and analyze customer health metrics, identifying potential risks and opportunities for improvement.
- Collaborate with cross-functional teams, including sales, marketing, and product, to align customer needs with the company's offerings and drive customer success.
- Advocate for customers within the organization, ensuring their feedback and enhancement requests are effectively communicated and addressed.
- Conduct regular business reviews with customers, showcasing the value they have gained from our product/service and identifying opportunities for upselling or cross-selling.
- Stay updated on industry trends, best practices, and competitor activities to provide insights and suggestions to customers.
- Continuously strive to improve customer success processes and initiatives, leveraging data and customer feedback to drive enhancements.
- Foster a vibrant customer community by organizing webinars, events, and user groups.
- Encourage collaboration and knowledge sharing among customers, promoting the exchange of best practices and industry insights.
Benefits:
- Healthcare (Medical, Dental, Vision)
- Retirement savings or 401(K)
- Paid time off (Annual)
- Maternity/Paternity leave
- Life insurance
Perks:
- Tuition reimbursement and training
- Personal facilities (Laptop, Screen)
- Free health screening
- Free snacks and drinks
- Open and creative environment
- Irregular dinners/outings, happy hours
- Extended annual time off
- Paid time off to volunteer (Birthday, Menstrual, Funeral)
- Flexible schedules and working time
- Remote working optionally
- Employee stock ownership plan (ESOP)
Culture/6 Core Values:
Grit - We thrive outside of our comfort zone, pushing ourselves to go even further. We think long-term and constantly strive to be better, even if things don’t always go as expected.
Trust - We earn that trust by listening to each other, following through with our commitments, and keeping our word. We exercise transparency within the company, our customers, and our community.
Humility - We learn from everyone and everywhere and approach each new challenge knowing that we may not have all the answers.
Empathy - We craft our intention to keep curious about the industry, business, and practical scenarios so that we purify the insights and forge the approaches.
Candor - We are open and honest. We give each other praise and criticism because we believe each team member is as important as the other.
Craftsmanship - We simplify, innovate, perfect, and start over until everything we touch enhances each life it touches.
Remarks:
Rosetta.ai is an Equal Employment Opportunity employer. Rosetta.ai conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or any other characteristic protected by law.
