As a Head of Key Account Management, you are responsible for leading SHOPLINE Taiwan’s Key Account Management Team. Monitoring & supervising the full scope of key account management activities. The main objective is to effectively support your team to help key accounts (merchants) grow their e-commerce business. To achieve this, you need to possess strong data analysis skills, understand key accounts’ pain point and come up with different strategies to help them scale up their business.
What you will be doing
. Lead a team of +10 Account Managers, help them build and sustain solid business relationships with key accounts and with people at all levels.
. Develop a solid and trusting relationship between key accounts and the company.
. Responsible for guiding, upselling, counseling, and retention of key accounts.
Gather extensive knowledge of e-commerce and different business models among various SHOPLINE merchants.
. Stay on top of latest market trends, and identify potential accounts.
. Collect feedback on SHOPLINE’s core product from accounts, while understanding the reasons and use cases of every feedback.
. Acting as the consultant for key accounts, provide them with meaningful insights, strategies and practical action plans to drive the success of their business.
. Collaborate with different functions within the company (especially sales, cs, and data team) to develop proposals that solve key accounts’ wide range of requests, concerns, and objectives.
Who we are looking for
. +8 yrs account management experience, familiar with E-Commerce, SaaS business, B2B Customer Success practice.
. +4 yrs people management experience with team size above 10 members is highly preferred.
. A strong relationship-builder, self-motivator, and account-management practice coach.
. Strong data analytical skills, able to capture valuable insights from massive data and convert them into meaningful business opportunities.
. Excellent internal/external communication skills.
. Demonstrate excellent business judgment.
. Comfortable with uncertainty and situations where there is no “right answer”
. Strong ability to think in others’ point of view
. Courageous to stand out and speak out for your thoughts.
. Strong time management and expectation management skills.
. Knowledge of e-commerce and can adopt to fast pace startup culture.
. Bachelor’s degree or equivalent.
. Fluent in Mandarin Chinese and English.
1.彈性工作時間 / Flexible work hours
2.彈性工作地點 / Flexible work location
3.第一年即享有12天年假 / First year 12 days of annual leave
4.給薪病假 / Full pay sick leave
5.給薪家庭照顧假 / Paid family care leave
6.給薪緊急事件假 / Paid Emergency leave
7.產假90天 / Maternity leave 90 days
8.陪產假14天 / Paternity leave 14 days
9.公司贊助旅遊基金＄20,000 / Company sponsored trips
10.公司贊助訓練補助＄20,000 / Company sponsored Training
11.季度部門聚餐補助$ 1,000 / Company sponsored team quarterly dinner
12.平等的公司成員架構 / Flat team structure
13.優質薪資待遇 / Competitive salary package
14.有機會驅動產品導向，只要你有好的想法！ / Ability to drive product direction
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